IT Support Technician

Integrated Procurement Technologies (IPT) is a leading military distributor and supplier of OEM parts and equipment. The IT Support Technician role involves providing first-line technical support to IPT employees globally, assisting with computer setup, maintenance, and troubleshooting of systems and network-related issues.

Responsibilities

• Provide day-to-day IT support to employees via ticketing system, phone, email, and in person
• Follow IT security policies, including proper handling of Controlled Unclassified Information (CUI)
• Assist with IT documentation, procedures, and audit-related requirements (NIST 800-171/CMMC)
• Record, track, and resolve issues using Jira ticketing system; manage ticket queue and follow-ups
• Configure, image, and deploy laptops, desktops, and peripheral devices
• Troubleshoot hardware, software, and access issues using standard diagnostic techniques
• Support Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive) and internal business systems
• Assist with user and group account management, permissions, and access issues (Active Directory)
• Support network connectivity (wired/wireless), VPN, and general infrastructure troubleshooting
• Assist with maintenance of server and network infrastructure
• Escalate unresolved issues to senior IT staff
• Assist in managing IT assets and inventory
• Support onboarding/offboarding of employees (equipment setup, account provisioning)
• Identify opportunities to improve IT processes and user experience
• Assist with third-party vendor coordination
• Perform additional duties as assigned by IT leadership

Skills

• CompTIA A+ certification (required or in progress)
• IT support, help desk, or related experience
• Basic knowledge of Windows operating systems and standard business applications
• Basic knowledge of Microsoft 365 environment
• Basic knowledge of networking fundamentals (TCP/IP, DNS, Wi-Fi)
• Basic knowledge of hardware troubleshooting
• Strong problem-solving and analytical skills
• High attention to detail and organization
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Customer-focused with the ability to support non-technical users
• Ability to commute to Vandalia, OH 45377 (Required)
• Ability to relocate to Vandalia, OH 45377 before starting work (Required)
• CompTIA Network+, Security+, or Microsoft certifications
• Experience with Active Directory and basic system administration
• Exposure to CMMC, NIST 800-171, or similar cybersecurity frameworks
• Experience supporting Department of Defense (DoD) or government-related IT environments
• Familiarity with secure handling of Controlled Unclassified Information (CUI)
• Administrative: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Benefits

• Competitive salary
• Quarterly bonuses
• Medical and dental insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee Stock Ownership Plan (ESOP)
• Wellness and fitness benefits
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Company Overview