Customer Service Administrator - Part time

AJ Bell is a fast-growing investment platform business in the financial services industry. They are seeking part-time Customer Service Administrators to provide excellent service to customers, handling requests, financial transactions, and maintaining accurate records.

Responsibilities

• Processing customer requests
• Handling financial transactions
• Producing letters and emails
• Working efficiently with our internal systems
• Maintaining accurate records on our databases
• Resolving customer queries via phone and email

Skills

• You will have a minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English
• Excellent numerical ability
• Strong communication skills, both written and verbal
• Competent IT skills, including experience working with Excel
• Ability to work to deadlines and under pressure, at times unsupervised
• A willingness to learn and develop within a fast-paced financial services environment
• An interest in delivering excellent customer service

Benefits

• 25 days holiday (pro rata), increasing with service + buy/sell scheme + bank holidays
• 6% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free onsite gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme
• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment
• Hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office

Company Overview