[Remote] Practice Support Associate

Note: The job is a remote job and is open to candidates in USA. Finni Health is revolutionizing autism care through innovative technology, and they are seeking a Practice Support Associate (PSA) to ensure ABA practice owners have a smooth experience. The PSA will manage credentialing steps, respond to support tickets, and collaborate with various teams to solve problems and maintain workflows.

Responsibilities

• Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows
• Be the subject matter expert in using our tools, proactively and resourcefully researching and resolving issues before escalating to internal teams
• Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed
• Take the lead in developing and updating our internal knowledge base to empower users
• Collaborate with internal teams—RCM, Clinical Success, HR, Recruiting, and Product—to resolve outstanding issues and keep provider records current

Skills

• 1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment
• Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks
• Clear, professional communicator across channels like email, Slack, and Google Meet
• Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively
• Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required
• Previous startup experience is a plus!

Benefits

• Health insurance
• Paid Time Off (PTO)
• 401k plan

Company Overview