[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. F.H. Furr, a leading name in residential services, is seeking dynamic individuals to join our team as Remote Customer Service Representatives. In this role, you will play a crucial part in delivering exceptional service to our valued customers. Responsibilities include providing customer service via various channels, acting as a liaison with customers, and maintaining accurate customer records.

Responsibilities

• Provide top-notch customer service via phone, email, and chat channels
• Act as a liaison with customers, ensuring clear communication and scheduling of services
• Handle inquiries, resolve issues, and provide information about our services
• Maintain accurate and up-to-date customer records in our system
• Collaborate with other team members to ensure a seamless customer experience
• Ability to thrive in a fast-paced setting with clear processes and strong team support

Skills

• Excellent communication skills, both written and verbal
• Strong customer-centric mindset and a genuine desire to help others
• Ability to work independently and efficiently in a remote setting
• High-speed internet connection (minimum 50 Mbps) and a dedicated workspace
• Basic computer skills; proficiency with office software and the ability to learn new systems quickly
• Call center experience

Benefits

• Fully equipped remote work setup, including computers, monitors, and other necessary equipment
• Competitive compensation and performance-based incentives
• Fixed work schedules that allow you to plan ahead (this position will support the business in Eastern Standard Time)
• Health, dental, and vision insurance
• Retirement savings plan with employer match
• Paid time off and holidays
• Professional development and training opportunities
• Employee discounts on company services

Company Overview