[Remote] Personal Lines Customer Services Representative

Note: The job is a remote job and is open to candidates in USA. Brown & Brown is a company built on meritocracy with a unique culture that rewards self-starters. They are seeking a Personal Lines Customer Services Representative to assist incoming callers and respond to chats, primarily serving West Coast customers.

Responsibilities

• Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service
• Assist customers in servicing accounts; respond to inquiries in a timely and professional manner
• Navigate a variety of online carrier platforms; assist and train customers in same
• Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly
• Run wildfire and brush mapping reports
• Process non coverage related policy endorsements
• Distribute general email inquiries to appropriate staff members
• Direct phone inquiries to appropriate staff members as needed
• Pursue a program of personal and professional development

Skills

• Minimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Proficient with MS Office
• Exceptional telephone demeanor
• Working knowledge of carrier websites
• Experience with Agency Management Software Systems

Benefits

• Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Free Mental Health & Enhanced Advocacy Services
• Paid Time Off, Holidays, Preferred Partner Discounts and more.

Company Overview