Account Manager

Cultural Care Au Pair is a dynamic company that focuses on creating sustainable travel programs for educators. The Account Manager role involves managing a portfolio of accounts, building relationships with customers, and ensuring their success in planning travel, while also generating referrals and repeat business.

Responsibilities

• Own and manager the success of a portfolio of 70-80 accounts
• Sustain and grow travel programs in schools by repeating customers and working with Tour Consultants to create opportunities for growth
• Build relationships with customers by answering questions, proactively addressing departure concerns and providing tour-related expertise
• Use your knowledge of EF procedures to successfully solve pre-tour, on-tour, and post-tour challenges. Don’t worry – after training you’ll be an expert!
• Support teachers and guide emergency situations successfully while groups are on the road
• Sell a product that truly changes students lives by being fearless, focused, and having fun!

Skills

• Exceptional relationship-builder, both with customers and internal stakeholders
• Strong sales instincts: ability to recognize and capitalize on buying signs to repeat existing customers and generate referrals
• Flexible, with the ability to pivot quickly in a fast-paced environment
• Passion for managing details, ensuring that no request or need slips through the cracks
• Problem solver with a 'nothing is impossible' attitude
• Pride in the quality of customers' experiences and strong listening skills to identify essential information and meet customer needs
• Proficient in Microsoft Office Suite - Excel, Word, PowerPoint, Outlook, etc
• Ability to balance the needs of the customer and business to manage time effectively
• Must live/relocate to the state of Massachusetts or within commutable distance to the Boston, MA office
• Spanish speaking preferred

Benefits

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.

Company Overview