[Remote] Customer Success Manager (Remote-USA)

Note: The job is a remote job and is open to candidates in USA. DeepJudge is the intelligence layer for legal work, founded by former Google search engineers. They are seeking a Customer Success Manager to transform the way large law firms leverage technology, focusing on client retention, onboarding, and relationship management.

Responsibilities

• Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients
• Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs
• Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships
• Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success
• Lead engaging training sessions and business reviews with senior professionals
• Proactively address client concerns and resolve issues with professionalism and efficiency
• Gather client feedback to drive continuous improvement and contribute to product development

Skills

• 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment
• Polished communication and presentation skills, with the ability to confidently engage senior legal professionals
• Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs)
• A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic 'startup/scale-up' environment where you will help build processes rather than simply follow a pre-existing playbook
• A meticulous approach to managing tasks, timelines, and client requests
• Ability to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communication
• Ability to work effectively within our dynamic international environment which requires a degree of flexibility to accommodate regular meetings and real-time collaboration across different time zones (including Europe)
• A Juris Doctor (J.D.) or prior experience practicing law is highly preferred, demonstrating an in-depth understanding of legal workflows and client needs

Benefits

• The ability to work remotely within a global company
• Competitive salary and incentives
• A supportive and collaborative company culture that values your contributions

Company Overview