[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Digitech Sourcing is a fast growing integrated digital agency looking for a strong Account Manager to join their team. The role involves owning a portfolio of eCommerce clients and ensuring smooth operations, client communication, and performance tracking.

Responsibilities

• Owning day to day client relationships across a portfolio of high-growth eCommerce accounts
• Sitting at the centre of a small pod of specialists and keeping everyone aligned and moving in the right direction
• Driving onboarding speed and setting clear expectations from day one
• Sending weekly client updates covering status, wins, risks and next steps
• Spotting scope creep, delivery delays and commercial risk before they become problems
• Participating in weekly performance reviews across paid, creator and shop

Skills

• A performance marketing background is essential, ideally as a media buyer or similar
• Deep eCommerce knowledge including unit economics, CPA and CPM
• Proven agency background with a strong understanding of retainer management, pod structures and client services
• Solid experience across the full eCommerce ecosystem
• A good understanding of creator and affiliate marketing, including what strong creator output looks like and how to identify pipeline issues before they impact results
• Familiarity with paid media, including campaign objectives, ROAS, creative performance
• Commercially aware with a clear understanding of margin and business impact
• An excellent communicator who builds client confidence and trust
• Highly organised and operationally strong, with exceptional attention to detail and a clear sense of ownership
• Based in the UK, US, or Canada
• TikTok Shop experience is a bonus

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