Cloud Onboarding Engineer

Carrier Global Corporation is a global leader in intelligent climate and energy solutions, dedicated to creating innovations that enhance comfort and sustainability. The Cloud Onboarding Engineer will support the deployment of WebCTRL Cloud, guiding customers through the onboarding process and ensuring secure setups while working in a hybrid environment.

Responsibilities

• Guide customers through installing and configuring security certificates on their local site and in BACnet/SC routers
• Assist customers in setting up Single Sign-On (SSO) authentication
• Provide support for VPN configurations to ensure secure connectivity
• Educate customers on best practices for secure deployments of WebCTRL Cloud
• Work closely with internal teams to refine onboarding processes and documentation
• Troubleshoot common setup issues and escalate complex cases as needed

Skills

• High School Diploma or GED
• 1 year of network security principles, including SSL/TLS, certificate management, and VPNs
• 1 year of experience with Single Sign-On (SSO) protocols such as SAML, OAuth, and OpenID Connect, including integration and troubleshooting
• Experience with BACnet/SC or industrial networking is a plus
• Experience with WebCTRL or other building automation systems
• IT-related certifications are a plus
• Ability to explain technical concepts to non-technical users
• Strong troubleshooting skills and attention to detail
• Technical certifications and any direct Automated Logic training are a plus
• Hands-on experience setting up certificates (PKI infrastructure)
• Basic scripting or automation experience (PowerShell, Python, or Bash) is a plus
• Linux experience is a plus
• Prior experience in a customer-facing technical role
• Ability to work independently while coordinating with multiple stakeholders

Benefits

• Short-term cash incentives, subject to plan requirements
• Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Paid vacation days, up to 15 days
• Paid sick days, up to 5 days
• Paid personal leave, up to 5 days
• Paid holidays, up to 13 days
• Birth and adoption leave
• Parental leave
• Family and medical leave
• Bereavement leave
• Jury duty leave
• Military leave
• Purchased vacation
• Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Health Savings Account
• Health Care Spending Account
• Dependent Care Spending Account
• Tuition Assistance

Company Overview

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