Payroll Specialist I

ProService Hawaii is a Hawaii-based PEO combining payroll, HR, and benefits expertise. They are seeking a Payroll Specialist I to serve as the primary payroll partner for a portfolio of Hawaii-based businesses, ensuring accurate and timely payroll processing while providing exceptional client service.

Responsibilities

• Process accurate, timely payroll for a portfolio of Hawaii-based clients across multiple cycles and pay frequencies
• Serve as the primary point of contact for your client portfolio — responding to inquiries within 4 business hours and keeping clients informed throughout
• Identify and resolve payroll discrepancies before they reach the client, maintaining a 99.5%+ accuracy rate
• Manage competing priorities and strict deadlines across multiple client accounts simultaneously without sacrificing quality
• Document cases clearly, meet SLA milestone targets, and maintain clean records across systems
• Communicate complex payroll matters in plain, professional language that clients can act on

Skills

• Track record of accuracy in a fast-paced, client-facing or transactional role
• Experience in banking, financial services, benefits administration, or similar environments where getting numbers right and keeping clients informed were non-negotiable daily expectations
• Proactive communication skills — keeping clients informed, setting realistic expectations, and following through on commitments
• Ability to manage competing priorities without losing track of details
• Organizational skills to handle multiple clients, multiple deadlines, and multiple systems
• Adaptability and quick learning of new systems
• Ownership of results, including problem-solving and learning from mistakes

Benefits

• Internal roles post first, and we reimburse certifications, conferences, and memberships.
• Fully paid healthcare
• 401(k) matching
• Paid parental leave
• Student loan assistance
• Employee assistance programs
• Paid time off

Company Overview