[Remote] Part-Time Care Agent - GA

Note: The job is a remote job and is open to candidates in USA. Ibotta is a leading performance marketing platform that aims to make every purchase rewarding. They are seeking a Part-Time Care Agent to provide excellent customer service to Ibotta users, investigate issues within the app, and support leadership teams with special projects.

Responsibilities

• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A Good Idea Can Come From Anywhere
• Provide excellent customer service to Ibotta Savers via email tickets
• Work through account information, notes, and customer emails to investigate any issues or pain points within the Ibotta app
• Problem solve by reviewing Ibotta systems and customer accounts
• Work on special projects for leadership teams as needed
• Be an advocate for our savers

Skills

• Must be based in Georgia
• Saturday availability required
• Must have a reliable internet connection and a personal desktop or laptop with a working camera and microphone
• Applicants must be 18 or older to be eligible for this position
• Previous experience providing world-class customer service
• Ability to work remotely, previous remote work experience a plus
• Fast, organized, and detail-oriented
• “Can do” attitude with a drive to thrive in a fast-paced environment
• Technologically savvy, with a knowledge of Android and Apple
• Good interpersonal skills and effective verbal and written communication skills
• Ability to think on your feet with strong problem-solving skills
• Applicants must be currently authorized to work in the United States

Company Overview