[Remote] Operations Systems Support Specialist

Note: The job is a remote job and is open to candidates in USA. Roers Companies is a national leader in multifamily real estate investment, development, construction, and property management. The Operations Systems Support Specialist provides day-to-day support and administration for core operational systems, serving as a key resource for internal users by troubleshooting issues and coordinating with software vendors to ensure effective system operation.

Responsibilities

• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications
• Troubleshoot day-to-day system issues and respond to user questions in a timely manner
• Support system configuration updates as needed
• Assist with data imports and exports between Yardi Voyager and integrated systems
• Support report requests and troubleshoot reporting issues
• Escalate complex issues when needed and follow through to resolution
• Track support requests and communicate updates with internal teams
• Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution
• Submit, monitor, and follow up on vendor support requests
• Maintain strong vendor relationships to support timely responses and issue resolution
• Assist with system upgrades, updates, and release testing
• Help ensure integrations between systems are functioning as expected
• Report recurring issues and assist with identifying long-term solutions
• Assist in developing and maintain standard operating procedures (SOPs) related to operational systems
• Create and update user guides and support materials
• Assist with onboarding and training new system users
• Review and update documentation to ensure ongoing accuracy
• Build knowledge of how operational teams use systems in day-to-day workflows
• Identify opportunities to improve user experience and system processes
• Share feedback from users and recurring support trends with internal teams
• Stay informed on system updates and enhancements for supported platforms
• Assist with testing and user acceptance activities for system changes and updates
• Support operational teams in adopting system changes and updates
• Support business initiatives by continuously looking for AI products and implementing throughout the company

Skills

• Associate or Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field; equivalent work experience may be considered
• 2+ years of experience supporting ERP, property management, or other business-critical software systems
• Ability to train and support users with varying levels of technical experience
• Experience supporting software upgrades, testing, and system updates
• Ability to create and maintain system documentation and user guides
• Proficiency with Microsoft Office, including Excel
• Strong attention to detail and organizational skills
• Excellent troubleshooting and problem-solving abilities
• Ability to communicate technical concepts clearly to non-technical users
• Strong customer service mindset with a focus on timely and effective support
• Ability to prioritize multiple requests and manage competing deadlines
• Works effectively across teams and departments
• Maintains strong documentation and process discipline
• Demonstrates adaptability as systems and business needs evolve
• Takes initiative in identifying and resolving issues
• Experience supporting Yardi Voyager or comparable property management software
• Experience in property management, multifamily housing, or affordable housing environments
• Experience with Yardi Voyager (preferred) or comparable ERP/property management systems
• Knowledge of RentCafe, CRM Systems, or related property management technology platforms

Benefits

• Health Plans - Medical, dental, vision, FSA, and HSA
• Family Leave - Paid birth & bonding leave
• Employer Paid Benefits - Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disability
• Additional Voluntary Benefits – Life Insurance, AD&D, long-term disability, critical illness, and accident insurance
• 401(K) - 3% company contribution, 100% vested after 2 years of employment
• Competitive PTO - 3 weeks of PTO with immediate accrual, 9 paid holidays, 1 floating holiday, and bereavement
• Health and Wellness - fitness membership reimbursement program
• Free stays in Roers’ properties guest suites
• Rent Discount - 20% discount for employees living in Roers Companies properties
• Employee Referral Bonus Program - $2,500 referral bonus paid once referred candidate completes 60 days of employment
• Charitable Match Program – Roers matches employee donations to charitable organizations
• Professional Development Opportunities
• Employee Assistance Programs

Company Overview