[Remote] Call Center Customer Service Advisor

Note: The job is a remote job and is open to candidates in USA. The Eastwood Company, established in 1978, specializes in supplies and tools for automobile repair and restoration. They are seeking a Call Center Customer Service Advisor to assist customers with their orders and provide support through various communication channels.

Responsibilities

• Help customers over phone, email and live chat with orders and problem-solve
• Work within our computer system to place and research customer orders, as well as document conversations and actions
• Pitch in where needed to drive a positive customer experience

Skills

• Experienced in customer service
• Comfortable working with computers and learning new systems
• Good communication skills
• Pro-active and take a positive approach in problem solving
• Ability to help customers over phone, email and live chat with orders and problem-solve
• Ability to work within a computer system to place and research customer orders, as well as document conversations and actions
• Ability to take ownership for your customers
• Ability to make a commitment to learn about our processes
• Experience within a call center
• Automotive restoration experience
• Spent time shopping online

Benefits

• Medical, dental, vision, life and ad&d insurances
• Disability insurance
• 100% vested matching 401k
• Paid time off
• Incentive plan
• Employee discount
• Other voluntary benefits
• Training is provided to better understand our products and systems
• Computers will be provided

Company Overview