[Remote] Cloud Communications Engineer

Note: The job is a remote job and is open to candidates in USA. ai2io is a premier engineering and consulting firm specializing in innovative solutions. The Cloud Communications Engineer is responsible for supporting day-to-day operations across Microsoft Exchange Online and Microsoft 365 collaboration services, focusing on mail flow management and messaging reliability.

Responsibilities

• Own and manage Exchange Online, including mail flow, transport rules, anti-spam policies, and message tracing
• Administer mailboxes, shared mailboxes, distribution groups, and Microsoft 365 groups
• Troubleshoot and resolve email delivery and messaging issues across the organization
• Manage Microsoft Teams environments, including team and channel provisioning, permissions, and lifecycle support
• Support collaboration workflows leveraging Microsoft 365 Groups and Teams, in coordination with Identity and Access Management
• Support cross-tenant collaboration capabilities, including configuration and operational support for Microsoft Entra Multi-Tenant Organization (MTO) user access and synchronization
• Assist with cross-tenant user lifecycle management, ensuring proper alignment of identities, permissions, and collaboration access between organizations
• Implement and support Microsoft Entra Entitlement Management, including the creation and delivery of Access Packages for governed resource access
• Collaborate with Cloud Operations (Identity) to ensure proper access, group membership, and user alignment across systems and tenants
• Handle Tier 2/3 support requests related to messaging, collaboration platforms, and cross-tenant collaboration scenarios
• Maintain operational standards, governance policies, and documentation for messaging and collaboration platforms
• Support governance and standardization of messaging and collaboration platforms, ensuring consistency, security, and scalability across tenants

Skills

• Strong working knowledge of Microsoft Exchange Online, including mail flow, transport rules, anti-spam policies, and message tracing
• Experience managing mailboxes, shared mailboxes, distribution groups, and messaging-related permissions
• Familiarity with Microsoft Teams administration, including team and channel management, permissions, and collaboration workflows
• Experience with Microsoft Entra cross-tenant collaboration, Multi-Tenant Organization (MTO) user management, and Entitlement Management (Access Packages)
• Working knowledge of Microsoft 365 groups and how they function across Exchange Online and Teams
• Basic understanding of Microsoft Entra ID (Azure AD), including user and group relationships as they relate to messaging and collaboration
• Ability to troubleshoot and resolve messaging and collaboration issues, including mail delivery failures, access issues, and Teams-related problems
• Experience with email security concepts such as allow/block lists, spam filtering, and message hygiene policies
• Ability to support and maintain collaboration environments while following established standards and governance practices
• Ability to follow defined architectures and work within established cloud and identity frameworks
• Strong troubleshooting and analytical skills with a focus on messaging and collaboration platforms
• Ability to communicate effectively with both technical and non-technical users regarding messaging and collaboration issues
• Ability to collaborate with Cloud Operations (Identity) and Cloud Engineering teams to resolve cross-platform issues
• Ability to manage and prioritize multiple requests in a ticket-driven environment
• Demonstrated willingness to learn and expand into broader Microsoft 365 collaboration services over time
• Strong organizational skills and attention to detail
• Bachelor's degree in IT, Information Systems, Computer Science, or related discipline
• 5 years of experience in Information Technology

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
• Flex spending accounts (FSA)
• Dental and vision plans
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
• 401k with company match and self-directed brokerage account option
• PTO including additional paid time off during the last week of the year
• Company paid life insurance coverage for employees and their eligible dependents
• Short and long-term disability, AD&D coverage
• Professional development opportunities, tuition reimbursement and professional licensing assistance
• Paid parental leave after one year of employment

Company Overview