[Remote] Corporate Operations Manager - Offshore Operations

Note: The job is a remote job and is open to candidates in USA. Marsh McLennan Agency is a leading provider of business insurance and employee benefits solutions. The Corporate Operations Manager will oversee the transition of work from servicing teams to offshore support models, ensuring operational efficiency and quality across processes.

Responsibilities

• Conduct discovery for identified work targeted for offshore transition
• Support solutioning for transition design and service readiness
• Lead implementation activities and transition coordination
• Provide subject matter expert support during setup, go-live, and stabilization
• Monitor BAU performance, service quality, and process adherence
• Create and maintain SOPs, job aids, and knowledge articles
• Enable training and knowledge transfer for offshore teams
• Support system conversions and process changes
• Drive standardization, efficiency, and continuous improvement
• Manage stakeholder communication for assigned processes

Skills

• College Degree or equivalent education, training and work-related experience
• Seven years of experience in insurance industry
• Leadership experience
• Highly effective written / verbal communication and facilitation skills
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
• Strength in providing strategic level input with the ability to influence others at all levels of the organization
• Knowledge of insurance specific systems and applications

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities
• Performance-based incentives
• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs

Company Overview

Company H1B Sponsorship