[Remote] Dynamics 365 Customer Service Engineer/System Administrator

Note: The job is a remote job and is open to candidates in USA. LTS is seeking a highly skilled Dynamics 365 Customer Service Engineer/System Administrator to join our team. This role involves providing administration, configuration, and diagnostics in Dynamics 365, primarily supporting the Veterans Affairs enterprise.

Responsibilities

• Provide Tier 2 support for Dynamics 365 end-users, including user access, troubleshooting, issue resolution, and escalation to Tier 3 support as necessary
• Investigate and resolve complex issues related to Dynamics 365 applications, modules, and integrations
• Develop and maintain documentation for support processes, procedures, and solutions
• Stay up to date with the latest features, updates, and best practices related to Dynamics 365

Skills

• Bachelor's degree in computer science, information technology, or a related field plus 2 years of experience, 8 years of additional relevant experience may be substituted for education
• Minimum of 2 years of experience in a Tier 2 support role, specifically focused on Dynamics 365
• Strong understanding of Dynamics 365 Customer Service (CRM)
• Proficiency in troubleshooting and resolving Dynamics 365-related issues
• Experience with Dynamics 365 configuration, customization, and integration
• Excellent analytical and problem-solving skills
• Experience with ITIL processes and practices and the ServiceNow service management tool
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Availability to provide work during core customer hours, 8 AM to 5 PM Eastern
• Candidate must be a U.S. citizen or permanent resident and able to attain a Tier 4 Public Trust clearance
• Microsoft Dynamics 365 certification is preferred
• Experience in a fast-paced, customer-oriented environment is preferred
• Microsoft Azure and Power Platform knowledge is advantageous
• Experience with monitoring tools like Dynatrace and Application Insights is a plus
• Strongly prefer those with prior experience supporting the Department of Veterans Affairs (VA) or other Government agency

Benefits

• Comprehensive benefits for you and your family
• A career path that rewards ambition and performance

Company Overview

Company H1B Sponsorship