[Remote] Service Desk Project Manager

Note: The job is a remote job and is open to candidates in USA. Experis is a company focused on healthcare IT solutions, and they are seeking a Project Manager for their Service Desk. The role involves leading the implementation of Epic systems, optimizing remote service desks, and collaborating with various teams to enhance healthcare operations.

Responsibilities

• Lead and manage Epic Service Desk implementation projects, ensuring timely delivery and alignment with organizational goals
• Design, build, and optimize remote service desks to support end-users during GoLive and post-GoLive phases
• Develop and implement project plans, timelines, schedules and budgets to ensure successful activations
• Establish and enforce best practices for service desk operations, incident management, and troubleshooting
• Lead change management efforts, ensuring smooth transitions and user adoption across the organization
• Coordinate and communicate with stakeholders, including IT teams, clinical staff, and third-party vendors to streamline project activities
• Oversee end-user training, support, and onboarding to enhance adoption of the Epic platform
• Monitor project performance metrics and provide regular updates to leadership on project status, risks, and mitigation strategies
• Conduct post-implementation reviews to identify areas for improvement and optimize future projects
• Update and maintain the project schedule through proactive engagement with project stakeholders
• Coordinate communications, organize meetings, and ensure effective meeting setups
• Develop and present PowerPoint presentations to guide and drive meetings
• Drive project decisions and milestones in collaboration with stakeholders
• Facilitate collaboration between internal business units and client stakeholders, bridging gaps between subject matter experts

Skills

• Education: Bachelor's Degree or equivalent project management experience
• Experience: 5 – 7 years of Epic implementation experience, led over 10+ Epic GoLive Activations
• Proven experience in designing, building, and managing remote service desks with a strong understanding of Epic modules, workflows, and healthcare IT systems
• Experience with Visio, Microsoft Project, Excel, PowerPoint
• Bachelor's degree in healthcare administration, IT, Project Management, or a related field. PMP, CPHIMS, or other relevant certifications are a plus
• Exceptional organizational and communication skills, a proven ability to lead cross-functional and remote teams
• Experience with service desk tools and platforms, adhering to ITIL best practices
• Strong problem-solving and analytical skills, translating complex issues into actionable solutions
• Proven track record in healthcare consulting or working with large healthcare systems
• Proficient in agile project management methodologies

Company Overview

Company H1B Sponsorship