[Remote] Senior Product Manager - Merchant Strategy

Note: The job is a remote job and is open to candidates in USA. KeyBank is seeking a Senior Product Manager, Merchant to lead the strategic planning, development, and management of merchant processing products and client service experiences. This role is responsible for defining and executing product strategy, partnering with stakeholders, and delivering scalable merchant solutions to drive growth across small business and micro-merchant segments.

Responsibilities

• Develop deep expertise in Fiserv and third-party product platforms and configuration requirements
• Design, document, and execute scalable product enablement processes
• Lead product commercialization for new releases, launches, and sales enablement
• Collaborate with marketing, training, communications, legal, compliance, and sales leadership
• Own revenue outcomes tied to product penetration across digital and branch channels
• Manage reporting and analytics to support growth and decision-making
• Support sales cycles through client discovery sessions and partner-integrated sales calls
• Consult with business leaders and management to obtain buy-in and input on recommended innovations and product portfolio enhancements
• Build and manage relationships with vendors and participate in the Vendor RFP process, negotiating and influencing vendor contracts
• May present business cases and critical business updates to senior leadership
• Partner closely with stakeholders to understand and document robust business requirements
• Work with partners in procurement, technology and product to design solution
• Directly manage initiatives spanning across payment products or introducing net new capabilities through the product development lifecycle and support initiative transitions to product managers. Define requirements for high priority opportunity/gaps
• Serve as a key internal liaison to sales teams and senior leadership

Skills

• Bachelor's Degree in business or related field and/or equivalent work experience (required)
• 5+ years of experience in the merchant acquiring payments industry
• 5+ years experience in product management or product development
• Hands-on experience with payment processors such as Fiserv and Elavon
• Experience integrating APIs, gateways, ISVs, and payment platforms
• Proven success leading product commercialization initiatives
• Superior knowledgeable of financial products in merchant acquiring and payment technology
• Deep understanding of merchant acquiring models, payment flows, and industry trends
• Strong foundation in payments processing systems and acquiring technology
• Proven leader of large-scale, cross-functional initiatives, driving projects from strategic vision through execution and launch across technology, operations, and business teams
• Highly effective at partnering with business stakeholders, senior leaders, and sales teams; adept at translating complex technical concepts into clear, actionable business outcomes
• Deep experience designing and supporting complex integrations across payment gateways, APIs, ISVs, and enterprise platforms
• Led integrations with gateways, onboarding platforms, CRM systems, and external vendors, ensuring seamless interoperability and compliance
• Hands-on experience working with leading payment processors including Fiserv, Elavon, and comparable providers
• Strong knowledge of merchant onboarding, boarding workflows, underwriting, and back-office payment processing operations
• Demonstrated ability to design, evaluate, and optimize client payment experiences to improve usability, adoption, and satisfaction
• Expertise in launching, enabling, and scaling payment products, including go-to-market readiness, sales enablement, and post-launch optimization
• Experienced in managing external technology vendors and strategic partners to deliver on product and integration goals
• Analytics-oriented approach to product management, leveraging data and performance metrics to drive revenue growth and business outcomes

Benefits

• Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives
• Please click [here](https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible
• Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment
• As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties
• Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment

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