[Remote] Customer Service Representative I (Remote)

Note: The job is a remote job and is open to candidates in USA. Global Talent Scouts is a staffing service seeking a Customer Service Representative I to assist Medicaid beneficiaries through various communication channels. The role involves providing exceptional customer service, helping members understand healthcare options, and documenting interactions accurately.

Responsibilities

• Handle high-volume inbound calls from Medicaid beneficiaries and authorized representatives
• Provide choice counseling and assist members in selecting healthcare plans
• Accurately document member information and call details
• Respond professionally to inquiries from members, providers, and local county offices
• Complete outbound follow-up calls as needed
• De-escalate complaints and grievances, escalating issues when appropriate
• Manage up to three concurrent chat sessions assisting members with enrollments, disenrollments, appeals, and general questions
• Complete offline work assignments and administrative tasks
• Perform additional duties as assigned

Skills

• High School Diploma or GED
• 1–3 years of inbound call center customer service experience
• Strong verbal and written communication skills
• Ability to work effectively in a fast-paced environment
• Excellent attention to detail
• Strong typing and data entry skills with high accuracy
• Proficiency with Microsoft Word, Excel, and Outlook
• Ability to read, interpret, and follow policies and procedures
• Demonstrated professionalism during stressful or challenging situations
• Associate degree
• Healthcare customer service experience
• Knowledge of Medicaid programs

Benefits

• Remote work opportunity
• Comprehensive training and support
• Clear performance expectations
• Ongoing coaching and development
• Performance-based incentives
• Potential opportunities for long-term employment and career growth

Company Overview