[Remote] Account Manager, P&C Lines Insurance (Tech and Life Sciences Div)

Note: The job is a remote job and is open to candidates in USA. EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry, headquartered in New York City. They are seeking a highly motivated Property & Casualty Client Account Manager to deliver exceptional service to middle market clients in the life sciences and technology sectors, ensuring seamless account management and client satisfaction.

Responsibilities

• Serve as the primary service contact for assigned client accounts
• Build and maintain strong client relationships through proactive communication and responsiveness
• Coordinate and deliver day-to-day service needs, including policy inquiries, endorsements, certificates, and coverage questions
• Assist clients with risk management strategies tailored to life sciences and technology exposures
• Lead the renewal process in collaboration with producers, including marketing, submission preparation, and carrier negotiations
• Review policies for accuracy, coverage adequacy, and compliance with client needs
• Prepare renewal proposals and client presentations
• Identify coverage gaps and recommend appropriate solutions
• Maintain strong relationships with insurance carriers and underwriting partners
• Negotiate coverage terms, pricing, and program structures on behalf of clients
• Stay informed of market conditions, emerging risks, and carrier appetite
• Manage policy documentation, certificates, and endorsements with attention to accuracy and timeliness
• Ensure data integrity within agency management systems
• Support internal reporting, compliance, and workflow processes
• Collaborate with producers and other team members to drive efficiency and best practices
• Work closely with producers (4) and account management team (5+) to support client retention and growth
• Contribute to a collaborative, team-oriented culture within a boutique environment
• Mentor junior staff as needed

Skills

• 5+ years of experience in Property & Casualty insurance brokerage or agency account management
• Experience servicing middle market accounts, ideally within life sciences and/or technology sectors
• Strong understanding of key coverages including: General Liability, Property, Cyber Liability, Professional / E&O, D&O / EPLI / Fiduciary, Umbrella / Excess
• Active Property & Casualty license required
• Strong client service orientation and communication skills
• Excellent organizational and time management abilities
• High attention to detail and accuracy
• Ability to manage multiple accounts and deadlines simultaneously
• Proficiency in agency management systems and Microsoft Office tools
• Self-starter with the ability to work independently in a remote or hybrid setting
• Bachelor's degree preferred
• Experience in a boutique or entrepreneurial brokerage environment
• Exposure to venture-backed or high-growth companies
• Familiarity with complex or emerging risks (e.g., clinical trials, IP risk, cyber exposure)

Benefits

• Generous Paid Time off
• Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation

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