[Remote] Pharmacy Account Manager

Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to building a world of health around every individual, providing a compassionate health experience. The Account Manager will be responsible for managing client relationships, ensuring customer satisfaction, and driving customer success through effective communication and problem-solving skills.

Responsibilities

• Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related matters
• Customer Service Excellence: Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service
• Gathering and Processing Requirements: Analyze complex client needs and assist in developing practical and efficient solutions. Ensure accuracy and reliability in data analysis and case resolution
• Managing Account Performance: Maintain responsiveness, reliability, and accuracy in service execution
• Assessing and Answering Customer Feedback: Respond to client inquiries and escalations, ensuring concerns are addressed promptly. Maintain consistent communication with internal teams to resolve issues. Be a customer advocate and use internal resources to continuously improve the customer experience
• Project Management: Maintain reporting and tracking of client issues
• Reporting: Provide regular updates and reports on account status, client feedback, and areas for improvement
• Problem-Solving: Proactively identify and address potential issues before they escalate, ensuring a smooth and positive client experience
• Training and Development: Stay updated with the latest industry trends, participating in training sessions to improve competencies, and share valuable insights with colleagues, fostering a culture of growth and collaboration

Skills

• 3+ years of experience in a client / customer service-based environment or in a previous Account Manager role
• 1+ years of experience with Microsoft Office Suite with a focus on Excel, PowerPoint, Word, Outlook, and Web applications
• Ability to travel up to 25%
• High School Diploma or GED required
• Knowledge of Prescription Benefit Management (PBM) industry helpful but not required
• Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms (i.e., Salesforce, Peoplesafe, AS400 system knowledge, etc.)
• Bachelor's Degree preferred

Benefits

• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

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