[Remote] Principal AI Project Manager, CX

Note: The job is a remote job and is open to candidates in USA. NiCE is a leading software company that excels in AI, cloud, and digital solutions. They are seeking a Principal AI Project Manager to lead strategic customer programs and ensure successful delivery of high-visibility AI and software projects, while partnering with senior executives and guiding project teams.

Responsibilities

• Lead end-to-end delivery of enterprise AI, GenAI, and software programs
• Serve as the senior executive-level partner for customers
• Oversee delivery plans, governance, resourcing, and issue resolution
• Guide technical, product, engineering, data science, and AI/ML teams
• Drive executive readouts and steering committee sessions
• Mentor project and program managers
• Influence prioritization and roadmap decisions
• Navigate ambiguity and multi-team environments
• Full-lifecycle AI/GenAI program leadership
• Experience with conversational AI, LLMs, NLU, and automation
• Evaluation of AI models, data readiness, and performance KPIs
• Hands-on prompt engineering and quality evaluation
• Risk mitigation across AI safety, governance, and compliance
• Cost optimization for AI/ML operations

Skills

• 15+ years of project/program management experience
• Proven record of leading AI/GenAI deployments
• Exceptional leadership in guiding project teams
• Influencing stakeholders
• Shaping customer outcomes
• Lead end-to-end delivery of enterprise AI, GenAI, and software programs
• Serve as the senior executive-level partner for customers
• Oversee delivery plans, governance, resourcing, and issue resolution
• Guide technical, product, engineering, data science, and AI/ML teams
• Drive executive readouts and steering committee sessions
• Mentor project and program managers
• Influence prioritization and roadmap decisions
• Navigate ambiguity and multi-team environments
• Full-lifecycle AI/GenAI program leadership
• Experience with conversational AI, LLMs, NLU, and automation
• Evaluation of AI models, data readiness, and performance KPIs
• Hands-on prompt engineering and quality evaluation
• Risk mitigation across AI safety, governance, and compliance
• Cost optimization for AI/ML operations
• 15+ years managing enterprise technology programs
• Extensive AI/GenAI delivery experience
• Proven executive-level communication and relationship management
• Strong financial, analytical, and strategic decision-making
• Expertise with MS Project, Salesforce, Power BI, Rocketlane, etc
• PMP required
• PgMP or AI PMI preferred

Benefits

• Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.

Company Overview

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