Associate Account Manager

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. We are seeking an Associate Account Manager to support expansion and revenue growth across assigned existing customers, focusing on upsell and cross-sell opportunities while building strong customer relationships.

Responsibilities

• Own upsell and cross-sell opportunities across existing customers
• Identify growth opportunities based on customer needs and product usage
• Conduct business reviews and support account growth planning
• Maintain accurate pipeline, forecasting, and CRM data in Salesforce
• Collaborate with Customer Success and internal teams to execute expansion opportunities
• Build strong relationships with customer stakeholders

Skills

• 1+ years of experience in SaaS sales or account management
• Experience working with customer accounts and identifying revenue opportunities
• Familiarity with CRM tools (e.g., Salesforce)
• Strong communication and relationship-building
• Adaptability, organization, and a customer-first
• Healthcare foodservice or senior living experience (nice to have)

Benefits

• Unlimited paid time off – we trust our employees to create balance
• Retirement savings support – RRSP/401(k) matching at 100% up to 3%
• Health benefits – medical, dental, vision, life & disability insurance, and paid parental leave starting day one
• Hybrid flexibility – balance in-person collaboration with remote work
• Work-life balance – 90%+ of employees feel supported by their leaders
• Equity program participation – share in MealSuite’s growth
• Career development opportunities – we support your long-term goals
• Purpose-driven work – our mission aligns with the values of 90%+ of employees

Company Overview