[Remote] Staffing Account Manager

Note: The job is a remote job and is open to candidates in USA. Sound Physicians is a nationally respected, physician-led medical group headquartered in Nashville, TN, practicing in over 400 hospitals across 45 states. As a Staffing Account Manager, you will identify and qualify clinicians to support staffing goals, manage temporary labor costs, and build relationships with clinicians and stakeholders.

Responsibilities

• Active ownership in communications with all temporary clinicians to fill gaps on schedules, including confirming shifts and creation of confirmation detail letters
• Temp Labor Sourcing and Qualifications Review
• Liaison for temp labor orientations and clinical shifts to build and maintain hospital staffing schedules
• Attending all local and regional calls and representing the Staffing Department in a professional manner
• Partnering with Echo Recruiters to identify new incoming clinicians as well as maintaining ongoing relationships with active temporary clinicians
• Developing successful relationships with all internal and external stakeholders and with clinicians to achieve the goals and objectives identified by the customer
• Providing a consultative approach to removing barriers and identifying solutions
• Partnering with field operations to drive down and manage temporary labor costs
• Forecasting, evaluating, and managing clinician roster and bench
• Auditing staffing success, KPIs, and escalating areas of concern and mitigating risk
• Ensuring the accuracy of temp payroll and timesheets
• Training and maintaining a dotted line relationship with Practice Coordinators and Managers regarding the staffing functions
• Managing 3 Party vendor relationships
• Maintaining an active roster with 4/1 ratio for Open FTE’s and 1 per each FTE in Staffing Model
• Accountable for accurate available to schedule dates (ASDs) for the labor you manage
• Evaluating W2 Contractual Shift Obligations monthly
• On-Call: SAM will handle any staffing emergencies that may arise after business hours, to the best of their ability
• Managing SAS Terms/Non-starts/Deactivations
• Educating temp labor process for new Practice managers and Coordinators
• Maintaining site schedule needs during periods of PC and PM attrition
• Monitoring current process to ensure Practice Managers are following processes
• SME’s of process and technology (Temp Labor process, Shift Admin, Salesforce)
• Escalating systemic process breaks to Director of Operations
• Escalation of process not being followed to Medical Director/RMD
• Partnering with practice managers to guide them through scheduling best practices
• Responsibility for and knowledge of temp labor budget b-i-weekly review of BTR tool and uses to make decisions on forecasting temp labor needs

Skills

• Ability to interact and communicate with individuals at all levels of organization
• Ability to multi-task and prioritize workload in a fast-paced environment
• Proficiency with Microsoft Office Suite
• Associate's Degree, or an equivalent combination work experience and education
• 1 year experience in a Staffing Consultant position
• Expert in the staffing consultant role
• Scheduling and forecasting
• Operating, policy and procedure
• Effective presentation skills
• Strong negotiation skills
• Strong response times

Benefits

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year
• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Company Overview