Associate Customer Success Manager, Growth - Audit

Thomson Reuters is a global leader in providing trusted content and technology for professionals across various industries. They are seeking an Associate Customer Success Manager to manage post-sale relationships for smaller accounts, drive product adoption, and ensure customer satisfaction throughout their lifecycle.

Responsibilities

• Own post-sale relationships for a portfolio of smaller accounts
• Drive product adoption, usage, and satisfaction through proactive engagement
• Monitor customer health and usage trends to identify risks and opportunities
• Conduct regular check-ins and success reviews to ensure value realization
• Collaborate with internal teams to resolve issues and support renewals
• Maintain CRM and Customer Success tools for visibility and accountability
• Contribute to scalable processes and content that enhance the CS function

Skills

• Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)
• 1–3 years in Customer Success, Account Management, or similar role within a SaaS company
• Proficiency in CRM and Customer Success platforms; eagerness to learn and grow
• 1 - 3 years of Accounting or Public Accounting (Audit/Assurance) experience is highly preferred

Benefits

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Tuition Reimbursement
• Access to Employee Stock Purchase Plan

Company Overview

Company H1B Sponsorship