[Remote] Hotline Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. JC Consulting合同会社 is a technology-driven company in the field of 3D printing, developing high-performance 3D printers and an integrated hardware and software ecosystem. They are seeking a Hotline Customer Service Representative to be the first point of contact for customers, handling inquiries and providing support related to orders and product information.

Responsibilities

• Handle inbound customer inquiries via phone and live chat in a timely and professional manner
• Support customers with questions related to orders, delivery status, and product information
• Help customers with basic product usage, setup, and accessory questions
• Accurately log customer interactions and follow through on open issues, whether that means resolving them directly or escalating to the right team
• Represent our brand with friendliness and consistency across every customer touchpoint

Skills

• Candidates are required to be based in Ohio
• U.S. citizenship is required
• Excellent English communication skills, both written and verbal
• Customer-first mindset with a strong sense of ownership and follow-through
• Reliable, organized, and able to manage multiple customer interactions without dropping the ball
• Structured thinker with sharp attention to detail
• Genuine curiosity about how products work
• Mandarin Chinese proficiency is a plus
• Priority will be given to staffing arrangements in the following three cities: San Antonio, Texas; Bakersfield, California; and Columbus, Ohio

Benefits

• Salary is paid monthly, with an additional one month's salary as a year‑end bonus.
• Overtime is compensated in accordance with local U.S. regulations.

Company Overview