Veterinary - Support Specialist I

Patterson Companies, Inc. is a partner that cares about your success, fostering a people-first culture. The Veterinary - Support Specialist I is responsible for providing technical and clinical support regarding anesthesia and monitoring equipment, assisting with customer inquiries, and supporting new product development.

Responsibilities

• Answers incoming calls and emails; resolves customer issues and logs conversation into the customer database
• Works directly with manufacturers and customers to facilitate service repairs, preventative maintenance recommendations and replacement items
• Works directly with sales agents to support sales recommendations, provide competitive analysis of product and aids in client education of product usage
• Assists Service Technicians as needed with parts identification and troubleshooting
• Provides Monitor or Anesthesia Machine In-service and/or demo training to customers as needed
• Assists with installation questions or difficulties that may need to be resolved
• Assists with requested training or CE events as needed
• Provides support tools and training to new Service Technicians as needed on monitoring and anesthesia
• Attends Regional or National Sales meetings as requested
• Issues Work Order (RMA) number for customer repairs at Patterson Veterinary NRC
• Invoices Work Orders when repair has been completed at Patterson Veterinary NRC
• Order entry as needed for internal and external sources
• Issues credits as needed which includes adjusting inventory and the quarantine of vaporizers until credit is processed
• Runs Outstanding Customer Returns report from vaporizer database and call customer/track vaporizer returns to ensure they are received in a timely manner
• Researches and reviews new product or competitive product information and updates matrices as needed

Skills

• High School Graduate or Equivalent required
• Certified Veterinary Technician or Equivalent License or Registration (LVT or RVT) required
• Outstanding problem-solving skills
• Outstanding troubleshooting skills
• Courteous and professional phone manner
• Ability to multi-task in a fast-paced environment
• Ability to work and contribute to a team environment
• Excellent communication skills, both oral and written
• Strong user knowledge of MS Office Suite
• Prior experience in the area of anesthesia and monitoring
• Occasional travel as needed
• Strong organizational skills and focused on being dependable, reliable and punctual
• Associates Degree in Applied Science or Bachelor Degree
• Prior customer service or technical support experience

Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program
• 401(k) Match Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay & Floating Holidays
• Volunteer Time Off (VTO)
• Educational Assistance Program
• Full Paid Parental and Adoption Leave
• LifeWorks (Employee Assistance Program)
• Patterson Perks Program

Company Overview