[Remote] Call Center Analyst

Note: The job is a remote job and is open to candidates in USA. California Correctional Health Care Services is seeking a Call Center Analyst to join their Department of Health Care Services. The Analyst I will perform various tasks under supervision to assist the Ombudsman Office, starting with less complex assignments and progressing to a full range of duties.

Responsibilities

• Perform a variety of tasks to carry out the duties and functions associated with the Ombudsman Office
• Receive close supervision from the Supervisor I
• Assist the lead's and other staff within the unit
• Initially, in a learning capacity, perform the less complex assignments
• As incumbent progresses, be assigned the full range of duties associated with the position

Skills

• Applicants must include a Statement of Qualifications (SOQ) for this recruitment
• The SOQ is a narrative discussion prepared by the applicant describing how the applicant's skills, knowledge, abilities, education, training, and experience, qualify them for the position
• The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing
• DHCS will not consider applicants who fail to provide an SOQ with their application
• Resumes do not take place of the SOQ
• Can you describe your experience interacting with the public and while providing good customer service?
• Can you describe your experience working with Medi-Cal, health insurance programs, or in a call center environment?
• Applicants must meet the Minimum Qualifications stated in the Classification Specification(s)
• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov
• All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position
• Customer service experience
• Call Center/ Phone experience
• Strong interpersonal communication skills
• Strong verbal and writing skills
• Insurance or Medi-Cal background preferred

Benefits

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)
• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts
• Telework: This position is currently eligible for 100% telework. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.

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