Associate APD Claims Representative

Amica Insurance is America's oldest mutual insurer of automobiles, committed to delivering exceptional service. The Associate APD Claims Representative will manage automobile insurance claims, ensuring effective communication and collaboration while supporting customers in a time of need.

Responsibilities

• Own your caseload: Manage a backlog of claims using a diary system to ensure timely communication, monitoring, and reporting
• Investigate: Conduct in-depth research to evaluate coverage and determine claim outcomes
• Communicate effectively: Monitor claim-related communications and respond to customer's needs
• Collaborate and contribute: Build strong relationships across departments and help foster a culture of teamwork
• Stay informed: Develop a working knowledge of laws and regulations impacting claims handling
• Stay compliant: Maintain active licenses in designated states and complete continuing education as required
• Adapt and support: Take on additional responsibilities as needed to support team success

Skills

• A high school diploma or equivalent – college coursework or additional training is a plus!
• Willingness to obtain required state insurance licenses (Don't worry — we'll provide study materials, paid time to study and cover the exam costs!)
• Strong decision-making skills
• A calm, empathetic communicator who can confidently support people during tough situations
• Excellent written and verbal communication skills
• Comfortable using Microsoft Word and Outlook
• Prior experience in insurance or claims handling is helpful, but not required
• Prior experience providing support to customers or clients is valued and can contribute to success in this role

Benefits

• Overtime is paid for any excess hours
• Annual Success Sharing Plan - Paid to eligible employees if the company meets or exceeds the combined ratio, growth and/or service goals.
• 37.5-hour schedule, Monday through Friday, 8:45 a.m. to 5 p.m.
• Potential to work holidays for additional pay
• Work from home up to two days per week once trained to work independently
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months; amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if the company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement

Company Overview