[Remote] Support Specialist (Real Estate Property Platforms) MUST work 8:00am-5:00pm MT

Note: The job is a remote job and is open to candidates in USA. Radian is a trusted global multi-line specialty insurer that helps businesses navigate risk with confidence. They are seeking a Support Specialist to provide support and training to users of their Pyramid Platform system and related applications, while also identifying potential system enhancements.

Responsibilities

• Provide support to clients, outsourcers, agents, and other end users
• Provide training to new users
• Propose new features and updates
• Communicate with clients and end users to understand needs
• Collaborate with development team to ensure business and client requirements are met
• Test new features and enhancements prior to release to production

Skills

• Proficiency in Excel and Word
• Real Estate background in REO, Rental Management, Loss Mitigation, Real Estate Acquisition, or Short Sales
• Excellent organization, time management, and prioritization skills
• Ability to effectively communicate with management, clients and technical staff
• Self-motivation and willingness to learn new skills
• Ability to work independently with minimal direction
• Excellent verbal, written, and interpersonal skills
• HS Diploma/GED
• Bachelor's Degree

Benefits

• This position is eligible to participate in an annual incentive program.
• This role is eligible for 20 days of paid time off annually, which is prorated in the year of hire based on hire date.
• In addition, based on your hire date, you will be eligible for 9 paid holidays + 2 floating holidays.
• Parental leave is also offered as an opportunity for all new parents to embrace this exciting change in their lives.
• Multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.
• 401(k) with a top of market company match (did we mention the company match is immediately vested?!)
• An opportunity to participate in Radian’s Employee Stock Purchase Plan (ESPP).
• Our Homebuyer Perks program helps employees navigate the home searching, buying, selling, and refinancing processes and provides valuable financial benefits to encourage, enable, and support home ownership.

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