Customer Service Representative

Co-operators is a leading Canadian financial services co-operative committed to a sustainable and resilient society. As a Customer Service Representative, you will attract new business, meet sales targets, and provide excellent client care primarily in auto and property insurance.

Responsibilities

• Selling auto and property insurance to clients by identifying insurance needs, proactively building a network that cultivates sales opportunities and responding to cross-channel leads in a timely fashion
• Applying appropriate underwriting guidelines within current binding authority levels, providing quotes and upselling and cross-selling other product lines through referrals
• Contributing to the overall sales growth plan by achieving individual sales, quality and productive goals
• Providing exceptional client service through responding to client inquiries and concerns, resolving complaints and escalating matters appropriately
• Maintaining client retention by supporting referrals and effectively communicating, listening and negotiating with clients who inquire about cancellation
• This position supports primarily non-French speaking clients located inside and/or outside of Québec and requires proficiency in English on a regular basis. The essential non-French duties are not assignable to adjacent or other team members

Skills

• Bilingualism in English and French is required
• You have one year of experience in an office environment
• You have some post-secondary education
• Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams
• Having knowledge of underwriting practices and home and auto insurance products is an asset
• Having the Personal lines Damage Insurance Licence delivered by l'Autorité des marchés financiers du Québec (AMF) is an asset

Benefits

• Training and development opportunities to grow your career.
• Opportunities to give back to your community.
• A competitive compensation package and benefits program.

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