Customer Communications Representative I

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. They are seeking a Customer Communications Representative I who will be responsible for ensuring timely and accurate service call responses while providing excellent customer service to both internal and external customers.

Responsibilities

• Provides outstanding service to customers calling the dispatch team for service
• Responds to routine customer inquiries via live call or Email as needed
• Provides follow through on any special customer needs in a timely manner

Skills

• HS Diploma, GED, or equivalent experience required
• 1 to 2 years of related experience
• Strong verbal and written communication skills
• Proficient in MS Office
• Strong attention to detail
• Organized and able to multitask
• Successful completion of Call Taker New-Hire training and introductory period
• Must be able to work wide variety of work shift/schedules with short notice

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• Medical
• Dental
• Vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation
• Hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days)

Company Overview