[Remote] Fraud Agent

Note: The job is a remote job and is open to candidates in USA. Fanatics is building a leading global digital sports platform, and they are seeking a Fraud Agent to play a critical role in preventing fraud on their platform while ensuring a world-class experience for customers. The Fraud Agent will monitor and analyze daily alerts, identify potentially fraudulent activities, and work closely with Operations teams to resolve fraud-related matters.

Responsibilities

• Monitor and analyze daily alerting, flag potential fraudulent activity and take action to mitigate losses
• Review customer account and activity
• Ensure compliance with anti-money laundering regulations, including KYC requirements and gaming regulations
• Act as the fraud front line of BetFanatics by communicating directly with customers through emails, chats and phone calls
• Assist the customer support and VIP teams with escalated customers

Skills

• 0-2 years of relevant fraud and/or AML risk experience
• A Bachelor's Degree in a related field such as Criminal Justice, Finance or Business will be considered as an asset
• Understanding of gaming and payment processes. General understanding of Sports Betting, Casino and payment processes
• Self-motivated, analytical thinker with exceptional attention to detail
• Flexibility to perform in a fast paced startup environment in an evolving industry
• Investigative curiosity with strong organizational skills
• Competence with Salesforce and the G Suite products. Intermediate Google Sheets skills are highly desirable
• Ability to work a hybrid schedule that will include weekends
• Ability to obtain and maintain licensing in multiple jurisdictions

Company Overview