New Case Coordinator

Malman Law is a Chicago-based firm dedicated to seeking justice for individuals harmed by negligence. They are looking for a New Case Coordinator to support clients at the early stages of their cases, ensuring documentation and organization are handled efficiently while working closely with attorneys and paralegals.

Responsibilities

• Maintain familiarity with each case assigned within your caseload
• Enter and update all case information, deadlines, and notes in SmartAdvocate
• Perform backup intake calls in accordance with firm intake protocols
• Coordinate with attorneys, paralegals, and other staff assigned to each case to advance matters efficiently
• Keep clients informed and provide copies of relevant file documents as appropriate
• Request, track, and follow up on medical records and medical bills for assigned cases
• Post all case costs, including expected but not yet invoiced expenses (e.g., investigators, consultants)
• Monitor dashboard metrics and KPIs, actively working toward maintaining strong performance standards
• Attend and participate in weekly team meetings and firm-wide trainings
• Follow and maintain all firm policies, procedures, and compliance standards

Skills

• Prior experience in a legal, intake, case coordination, or client-facing role preferred
• Strong organizational and time-management skills with the ability to manage high-volume requests
• Excellent written and verbal communication skills
• Ability to work independently while collaborating effectively within a team environment
• Comfortable working in a fast-paced, deadline-driven setting
• Proficiency with case management systems (SmartAdvocate experience is a plus)
• Commitment to professionalism, client service, and the firm's mission and values

Benefits

• 401(k) and retirement plan options
• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Life insurance
• Employee Assistance Program (EAP)
• Paid time off
• Employee referral program
• Modern office setting with hybrid work-from-home days
• Casual work attire
• On-the-job training and growth opportunities
• Supportive, team-oriented culture focused on professional development

Company Overview