Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex

At arenaflex, we're passionate about delivering exceptional experiences to our valued sellers and customers. As a key member of our Seller Operations team, you'll play a vital role in managing transactions and relationships with our sellers and customers, ensuring we provide elite service to both parties. If you're a customer-focused individual with a passion for the live event industry, we want to hear from you.

About arenaflex

arenaflex is a leading online marketplace for live event tickets, connecting buyers and sellers in a seamless and secure environment. Our mission is to provide an exceptional experience for all our stakeholders, and we're committed to innovation, customer satisfaction, and community engagement. With a dynamic and supportive team, we're always looking for talented individuals who share our values and are eager to grow with us.

Your Role as a Seller Operations Associate

As a Seller Operations Associate, you'll be responsible for providing top-notch customer service to our sellers and customers, handling a wide range of event and order-related questions. Your primary objectives will be to:

• Manage transactions and relationships with our valued sellers and customers
• Respond to emails and take calls on a broad range of event and order-related questions
• Ensure timely confirmation of orders by ticket sellers
• Investigate instances where customer experience has been affected and resolve issues fairly and constructively
• Handle day-to-day interactions with sellers beyond traditional customer service responsibilities
• Navigate order queues to provide real-time assistance

Your Progress as a Seller Operations Associate

As you progress in your role, you can expect to:

• 30 days in: Complete new hire orientation, gaining knowledge and resources about arenaflex's operations and the live event industry. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• 60 days in: Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. Handle day-to-day interactions with sellers beyond traditional customer service responsibilities.
• 90 days in: Play an active role in continued learnings to advance skill sets necessary for individual and team goals. Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring

To succeed as a Seller Operations Associate, you'll need:

• Outstanding communication, attention to detail, and organizational skills
• A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
• Interest in the live event space and an eager-to-learn attitude

Work Environment and Schedule

Our Coppell, TX office is a dynamic and supportive environment where you'll have the opportunity to collaborate with a talented team. Your work schedule will be:

• First 4 weeks: Monday-Friday, 8:30am-5:00pm for training (paid and in-office)
• Hybrid model: 3 days in-office and 2 days at home
• Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off

Compensation and Benefits

As a full-time Seller Operations Associate, you'll enjoy:

• A competitive base salary of $40,000
• Overtime eligibility
• Bi-annual bonuses
• Annual equity grant
• Comprehensive benefits package (including medical, dental, and vision insurance)

Why Join arenaflex?

At arenaflex, we're committed to providing a supportive and inclusive work environment where you can grow and develop your skills.

We offer

• Opportunities for career growth and professional development
• Collaborative and dynamic team environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package
• Flexible work arrangements to balance work and personal life

How to Apply

If you're a motivated and customer-focused individual with a passion for the live event industry, we want to hear from you. Apply now to join our talented team at arenaflex and take the first step towards a rewarding career in customer service.

Apply Now

Click the link below to register your interest and submit your application.

Apply Job!

About arenaflex

arenaflex is a leading online marketplace for live event tickets, connecting buyers and sellers in a seamless and secure environment.

Our mission is to provide an exceptional experience for all our stakeholders, and we're committed to innovation, customer satisfaction, and community engagement.

Why Join arenaflex?

• Opportunities for career growth and professional development
• Collaborative and dynamic team environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package
• Flexible work arrangements to balance work and personal life

What We Offer

• Competitive base salary of $40,000
• Overtime eligibility
• Bi-annual bonuses
• Annual equity grant
• Comprehensive benefits package (including medical, dental, and vision insurance)

How to Apply

Click the link below to register your interest and submit your application.

Apply Job!