Back to Jobs

Tier 2 Service Desk- Remote- 3rd shift

Remote, USA Full-time Posted 2026-06-16

This position is remote, with the exception of the first 4 weeks of training, which will be onsite in Rock Hill, SC. We are prioritizing local candidates for this role and are not considering candidates who would need to relocate or travel for the training period. Schedule Sunday – Thursday night - shift hours will be 9PM – 6AM.

Summary

The role of the Tier II Service Desk Analyst is to provide remote support to end users on a variety of issues. They are responsible for identifying, researching and resolving technical problems. They will respond to escalated incidents from Tier I Analysts as well as telephone calls, email and chat requests for technical support from end users. Documents, tracks and monitors the incidents and service requests in their queue to ensure a timely resolution. They are responsible for meeting the Service Desk Service Level Agreement and other KPI metrics. Education and Qualifications / Skills and Competencies Education Level Minimum Requirement Associate degree in information technology or equivalent Years of Experience 3-5 years working experience in a Service Desk Role Skills and competencies

  • Networking Skills
  • Basic Network Administration
  • Basic Network configuration troubleshooting
  • Knowledge of hardware and software
  • Protocol and OS Knowledge
  • Experience with Windows operating systems.
  • Experience with IOS and Android OS required
  • Familiarity in browser technology
  • Experience in VOIP systems (telephony)
  • At least 3-5 years’ experience in providing remote phone and desktop support. Apply Job! Apply tot his job Apply To this Job Apply tot his job Apply To this Job Apply To This Job

Apply tot his job Apply To this Job

Similar Jobs

Customer Experience Specialist – 2nd & 3rd Shift (Remote Position Available Across the United States)

Remote, USA Full-time

Shift Supervisor- 3rd shift

Remote, USA Full-time

Manufacturing Technician II (3rd Shift)

Remote, USA Full-time

Looking for Product Owner - ServiceNow Remote Job : W2 Candidates Only !!

Remote, USA Full-time

Remote Hospice Triage RN PT Weekend Only 7:30a-4p CST

Remote, USA Full-time

Part-Time Evening Jobs – Online/Offline Options for Students

Remote, USA Full-time

RN Surgical Oncology Weekend Only

Remote, USA Full-time

Radiology - Fully Remote/Weekends Only Radiologist Position

Remote, USA Full-time

Weekend & Evening Client Services Coordinator

Remote, USA Full-time

Email Support Executive – Remote Evening Jobs – Customer Queries Handling

Remote, USA Full-time

Global Financial Controller – Business Assurance

Remote, USA Full-time

[Remote] Data Center Technician

Remote, USA Full-time

Product Designer

Remote, USA Full-time

Archivist/University Archivist; Assistant Librarian or Associate Librarian

Remote, USA Full-time

Experienced Data Entry Clerk Night Shift – Remote Opportunity with arenaflex

Remote, USA Full-time

Experienced Remote Customer Support Agent – Deliver Exceptional Service Experience at arenaflex

Remote, USA Full-time

Flexible Side Work for Drivers- Two Store Visits Weekly!

Remote, USA Full-time

Experienced Part-Time Evening Data Entry Specialist – Web Content Development and Management

Remote, USA Full-time

HR Manager (California Labour Law experience) at SnappyCX

Remote, USA Full-time

Senior Product Manager - Monetization & Growth

Remote, USA Full-time