Sr. Director - FinOps & AI Economics
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Sr. Director of FinOps and AI Economics is responsible for developing and implementing strategic initiatives to enhance our FinOps services, our delivery and customer satisfaction, while leading a team to foster excellence and continuous improvement. This role oversees the delivery of FinOps solutions, monitors performance through analytics, and collaborates with sales and marketing teams to align support efforts with organizational goals. Additionally, the Sr. Director builds the team, manages risks, and drives innovation, providing insights to senior leadership for practice growth. Additionally, the role functions are our lead for Advanced AI solutions, including both for internal and client purposes. Role Description Develop and implement strategic service delivery plans to enhance customer satisfaction and drive business growth. Lead and manage the services team, fostering a culture of excellence, collaboration, and continuous improvement. Oversee resource allocation and operational budgeting, ensuring optimal utilization of resources to achieve service delivery goals. Monitor and evaluate service delivery performance through data-driven metrics and analytics to drive improvements and ensure alignment with strategic objectives. Collaborate with cross-functional teams to integrate service delivery into business processes, enhancing operational efficiency and effectiveness. Build and maintain relationships with key stakeholders, including clients, partners, and vendors, to support service delivery initiatives and drive organizational success. Ensure compliance with service delivery policies, procedures, and standards, safeguarding the organization’s reputation and integrity. Identify and mitigate service delivery risks through comprehensive risk management strategies and contingency planning. Drive innovation in service delivery practices, leveraging technology and best practices to enhance efficiency and performance. Act as the expert for Advanced AI solutions, staying on the cutting-edge of the industry and advancing the use of AI (agentic and other) primarily in the form of new solution development across our practice areas including FinOps, procurement, ITAM, amongst others. Serve as the lead technical advisor to our internal use of AI within the SOS team, helping our services leverage AI in our day-to-day delivery in order to drive higher levels of productivity and efficiency. Behaviors and Competencies Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement. Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions. Business Acumen: Can provide strategic guidance and insights to drive overall business success. Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills. Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills. Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose. Customer-Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization. Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving. Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results. Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives. Creativity: Can lead organizational transformation by fostering a culture of creativity, inspiring others, and driving breakthrough innovations. Skill Level Requirements Proficient in continuous learning within AI and FinOps to see where the market is going 2-3 years before the trend goes mainstream - Expert Proficiency in building and maintaining relationships with internal and external stakeholders to drive strategic initiatives and organizational success. - Expert Understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization. - Expert Expertise in designing, implementing, and managing cloud-based solutions to optimize performance, scalability, and cost-efficiency. - Expert Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment. - Expert Understanding of IT industry trends and dynamics, ensuring continuous learning and staying ahead of market shifts. - Expert Experience with change management and change consulting, crucial for driving innovation and continuous improvement within the organization. - Expert Other Requirements Completed Bachelor's Degree in Sales, Information Technology, or a related field, or relevant work experience required 10-20 years of experience in Sales, Information Technology, or a relevant functional area 7+ years of experience in a management position required Ability to travel to SHI, Partner, and Customer Events The estimated annual pay range for this position is $250,000 - $290,000, which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status Apply To This Job