Customer Technology Consultant – Remote End‑to‑End Supply Chain IT Program Management & Solutions Delivery

About arenaflex

arenaflex is a global leader in third‑party logistics, delivering innovative supply‑chain solutions that power commerce for thousands of businesses worldwide. With a heritage of operational excellence and a culture built on continuous improvement, arenaflex combines deep industry expertise with cutting‑edge technology to create flexible, scalable, and cost‑effective logistics services. Our network spans more than 130 facilities, over 35 million square feet of warehouse space, and a workforce of 11,000+ dedicated professionals who move millions of packages and returns every year. At arenaflex, we empower our employees to shape the future of logistics, drive digital transformation, and make a tangible impact on the customers we serve.

Why Join arenaflex?

• Trusted Brand: arenaflex consistently ranks among the world’s most admired and trusted employers.
• Leadership Excellence: Work alongside senior leaders who are committed to your growth and development.
• Innovation‑First Culture: An open‑minded environment that welcomes new ideas, creative methods, and bold experimentation.
• Competitive Compensation: A robust salary range, performance‑based incentives, and a comprehensive benefits package that includes health, vision, dental, 401(k) with generous matching, paid time off, and more.

Position Overview

The Customer Technology Consultant at arenaflex is the pivotal bridge between our customers’ business objectives and the technology platforms that enable them. You will own the end‑to‑end lifecycle of customer‑focused IT programs, from initial requirement gathering through design, implementation, production support, and continuous improvement. This role demands a blend of technical acumen, project leadership, and exceptional interpersonal skills to ensure seamless collaboration across internal IT teams, external partners, and the customers themselves.

Key Responsibilities

• Lead and oversee multiple customer programs, projects, and support activities across a diverse portfolio of supply‑chain applications and interfaces.
• Build and nurture strong relationships with internal stakeholders, external customers, and cross‑functional partners to drive alignment and mutual success.
• Provide strategic direction and day‑to‑day guidance to both onsite and remote IT teams operating within a matrixed organization.
• Act as the single point of contact for all phases of software development, production support, and systematic reporting, including:
  • Planning and analysis of application enhancements.
  • Design and delivery of reports, dashboards, and tools for internal operations and external customers.
• Monitor production support processes, identify defects, and coordinate resolution to maintain transactional integrity and meet service‑level agreements.
• Oversee systematic reporting tools related to billing claims, ensuring accurate submission, defect remediation, and re‑submission as needed.
• Maintain comprehensive action‑item logs and IT metrics to drive continuous improvement initiatives.
• Serve as the subject‑matter expert on system capabilities, interfaces, and customer touch points, collaborating closely with business owners.
• Facilitate user‑focused workshops and meetings to capture requirements, promote cooperation, and enhance satisfaction.
• Analyze and synthesize data to produce statistical and analytical reports, supporting production and quality audit tracking.
• Schedule and lead weekly (or as‑required) IT status meetings, presenting updates on issues, risks, and program milestones.
• Contribute actively to strategic planning activities that shape the future direction of customer technology programs.
• Uphold arenaflex’s vision, mission, and values, adhering to the highest ethical standards in every interaction.
• Stay current on emerging supply‑chain technologies, industry trends, and best practices to recommend innovative solutions.

Essential Qualifications

• Bachelor’s degree (or equivalent) in Computer Science, Information Systems, or a related discipline.
• 6–8 years of progressive experience in IT program management, customer technology consulting, or a similar role within a logistics or supply‑chain environment.
• Proven ability to thrive in fast‑paced, dynamic settings as an outgoing, action‑oriented self‑starter.
• Strong command of arenaflex applications such as Word, Excel, PowerPoint, and Project.
• Working knowledge of supply‑chain middleware, client‑server applications, and version‑control tools (e.g., arenaflex, arenaflex).
• Deep business understanding of core supply‑chain modules—Order Management, Inventory, Manufacturing Execution, and Warehouse Management.
• Exceptional verbal and written communication skills, capable of translating technical concepts for both technical and non‑technical audiences.
• Experience with structured processes, IT service‑management frameworks, and quality‑control methodologies.
• Technical expertise in device lifecycle support, including new product introduction, testing/diagnostics, and software/BIOS installation.
• Extensive systems‑integration experience with transactional interfaces and data exchange protocols.
• Familiarity with reporting platforms such as arenaflex, arenaflex, and arenaflex is a strong plus.
• Understanding of SSAE‑16/SSAE‑18 SOC and IT General Controls frameworks.
• Knowledge of enterprise hardware platforms—arenaflex, arenaflex, and arenaflex relational databases—is desired.
• Experience with arenaflex (formerly Manhattan WMS) is preferred.

Preferred Skills & Competencies

• Strategic thinking with the ability to align technology initiatives to broader business goals.
• Strong analytical mindset—comfortable interpreting large data sets and generating actionable insights.
• Project‑management proficiency, including risk mitigation, resource planning, and stakeholder communication.
• Leadership presence—capable of influencing cross‑functional teams without direct authority.
• Customer‑centric attitude—dedicated to delivering exceptional service and fostering long‑term partnerships.
• Adaptability to evolving technology landscapes and willingness to champion continuous learning.

Physical & Cognitive Requirements

All candidates must be able to:

• Follow established policies, procedures, and safety guidelines.
• Read, write, and interpret technical documentation and data.
• Perform basic arithmetic operations (addition, subtraction, multiplication, division).
• Use hands to manipulate devices, keyboards, and other input tools.
• Sit, stand, or walk for up to eight (8) hours per day, with reasonable accommodations as required.
• Maintain visual acuity for close, distance, and color vision, as well as depth perception.

Career Growth & Development at arenaflex

arenaflex invests heavily in the professional development of its employees. As a Customer Technology Consultant, you will have access to:

• Mentorship from senior technology leaders and industry experts.
• Formal training programs covering advanced analytics, cloud platforms, and emerging supply‑chain technologies.
• Opportunities to pursue certifications (e.g., Project Management Professional, ITIL, Agile Scrum) with full reimbursement.
• Cross‑functional project assignments that broaden your skill set and visibility across the organization.
• A clear career ladder that can lead to senior program management, solution architecture, or strategic consulting roles.

Work Environment & Culture

arenaflex embraces a flexible, remote‑first work model that empowers you to deliver results from anywhere. Our culture is built on:

• Collaboration: Virtual teams that communicate openly, share knowledge, and celebrate successes together.
• Innovation: Hackathons, idea‑incubation labs, and continuous‑improvement forums that encourage creative problem‑solving.
• Inclusion: A diverse workforce where every voice is heard, and equal opportunity is a core principle.
• Well‑Being: Programs that support mental, physical, and financial health, including wellness stipends and flexible scheduling.

Compensation, Perks & Benefits

arenaflex offers a competitive salary range of $73,235 – $138,959, commensurate with experience and expertise. In addition to base pay, you will receive:

• Performance‑based bonuses tied to individual and company achievements.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Retirement savings plan with a strong employer match.
• Generous paid time off, holidays, and sick leave.
• Life insurance, disability coverage, and employee assistance programs.
• Professional development budget, tuition reimbursement, and access to industry conferences.
• Technology stipend for home‑office equipment and high‑speed internet.

How to Apply

If you are ready to drive transformative technology solutions for a world‑class logistics leader, we want to hear from you. Join arenaflex and become part of a team that is shaping the future of supply‑chain innovation.

Apply Now and start your journey with arenaflex today.

Equal Opportunity Employer

arenaflex and its subsidiaries are committed to providing an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Reasonable accommodations are available upon request.