Remote Customer Service Representative – Healthcare Call Center Specialist (Florida‑Based, Fully Remote, 6‑Month Contract)

About arenaflex – Pioneering Remote Healthcare Support

arenaflex is a leading provider of innovative, technology‑driven solutions that connect patients, providers, and health‑care organizations across the United States. Our mission is to simplify the complex world of managed care, ensuring that every member receives timely, compassionate, and accurate assistance. As a remote‑first company, arenaflex empowers its workforce with flexibility, cutting‑edge tools, and a collaborative culture that values both professional growth and personal well‑being. If you thrive in a fast‑paced, mission‑focused environment and are passionate about delivering exceptional customer experiences in the health‑care sector, you’ve found your next great opportunity.

Position Overview

We are seeking a dedicated Remote Customer Service Representative to join our dynamic Healthcare Call Center team. This six‑month contract role is based in Florida (remote work) and offers a competitive hourly rate of $19.50. You will be the frontline liaison between members, providers, and internal teams, handling a variety of inquiries ranging from missed visits to medical authorizations. Your primary goal will be to resolve issues efficiently, maintain high call‑center metrics, and uphold arenaflex’s reputation for excellence.

Key Responsibilities

• Proactively contact providers to resolve missed visits or missed supplies, ensuring timely updates and accurate authorizations.
• Manage all long‑term care (LTC) member and provider calls, emphasizing one‑call resolution and adherence to service level agreements.
• Review, verify, and correct medical authorizations to align with the Provider Care Coordination Plan (PCCP) and internal compliance standards.
• Accurately triage and route inbound calls, employing problem‑solving techniques to address concerns before escalation.
• Maintain meticulous documentation of interactions in the CRM system, ensuring data integrity and audit readiness.
• Collaborate with supervisors and cross‑functional teams to share insights, improve processes, and contribute to continuous improvement initiatives.
• Monitor and achieve performance metrics, including talk time, hold time, after‑call work, schedule adherence, and call quality scores of 95% or higher.
• Participate in regular training sessions, webinars, and knowledge‑share meetings to stay current on medical terminology, regulatory updates, and arenaflex’s evolving service offerings.

Essential Qualifications

• Minimum of 2–3 years experience in a call‑center environment, with a strong focus on customer service.
• Hands‑on experience in managed care settings or physician’s offices, demonstrating familiarity with health‑care workflows.
• Proficiency in medical terminology, including understanding of CPT, ICD‑10, and HCPCS codes.
• Demonstrated ability to type accurately and efficiently (minimum 45 wpm) while navigating multiple software platforms.
• Experience handling LTC or medical authorization processes, including knowledge of payer guidelines and documentation requirements.
• Solid working knowledge of Microsoft Outlook, Word, and Windows operating systems.
• High school diploma or equivalent; additional certifications in health‑care administration or customer service are a plus.

Preferred Skills & Competencies

• Exceptional verbal and written communication skills, with the ability to convey complex medical information in a clear, empathetic manner.
• Strong analytical mindset, capable of quickly identifying root causes and proposing effective solutions.
• Demonstrated resilience under pressure, maintaining composure during high‑volume call periods.
• Team‑oriented attitude, eager to share best practices and support peers in achieving collective goals.
• Self‑discipline and time‑management skills essential for remote work success.
• Familiarity with electronic health record (EHR) systems or customer relationship management (CRM) platforms is advantageous.

Career Growth & Learning Opportunities

arenaflex is committed to investing in its talent. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding that includes comprehensive training on medical billing, authorization workflows, and arenaflex’s proprietary technology.
• Ongoing professional development through webinars, certifications, and mentorship programs.
• Clear pathways to advance into senior support roles, quality assurance, team lead positions, or specialized health‑care operations roles.
• Opportunities to cross‑train in related departments such as claims processing, provider relations, and health‑care analytics.

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, flexibility, and collaboration. arenaflex provides:

• A supportive virtual community with regular team huddles, virtual coffee chats, and recognition programs.
• State‑of‑the‑art communication tools (e.g., Slack, Zoom, and a secure call‑center platform) to keep you connected with colleagues and leadership.
• Flexible scheduling within the 8 am–5 pm EST window to accommodate personal commitments while maintaining consistent service coverage.
• A focus on work‑life balance, encouraging employees to set boundaries and prioritize mental health.
• Inclusive policies that celebrate diversity and ensure every voice is heard.

Compensation, Perks & Benefits

While the primary compensation for this contract role is an hourly rate of $19.50, arenaflex offers additional benefits that enhance the overall value proposition:

• Performance‑based bonuses for exceeding call‑quality and productivity targets.
• Access to a stipend for home office equipment, including ergonomic chairs, headsets, and high‑speed internet.
• Comprehensive health, dental, and vision coverage options for eligible full‑time employees (available after conversion to a permanent role).
• Paid time off and holiday pay for contract extensions that transition to full‑time employment.
• Employee assistance programs (EAP) that provide counseling, financial advice, and wellness resources.
• Opportunities to earn industry‑recognized certifications, with reimbursement for exam fees.

Performance Expectations & Success Metrics

Success in this role is measured by a combination of quantitative and qualitative indicators. You will be expected to maintain:

• Talk time, hold time, and after‑call work metrics within established thresholds.
• Schedule adherence of 95% or higher, ensuring you are available during core business hours.
• Call quality scores of 95% or above, reflecting accuracy, empathy, and compliance.
• Resolution rates that align with arenaflex’s commitment to one‑call resolution, minimizing repeat contacts.

Application Process

If you are ready to bring your customer‑service expertise to a purpose‑driven organization and make a tangible impact on health‑care experiences, we encourage you to apply today. Submit your resume and a brief cover letter outlining your relevant experience and why you are excited to join arenaflex.

Apply Now!

Join arenaflex – Make a Difference From Anywhere in Florida

At arenaflex, every interaction matters. By joining our remote team, you will play a crucial role in ensuring that members receive the care they need, when they need it. We look forward to welcoming a motivated, detail‑oriented professional who thrives in a collaborative, fast‑moving environment. Take the next step in your career and become part of a company that values your talent, supports your growth, and celebrates your successes.