Senior Data Engineer – Voice of Customer Analytics (Remote – Dominican Republic) – $35/hr – Join arenaflex’s Global Insights Team

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About arenaflex – Pioneering Customer Insight & Innovation

arenaflex is a world‑renowned leader in financial services, technology, and data‑driven customer experiences. With a heritage of more than a century, arenaflex has built a reputation for delivering first‑class service, relentless innovation, and a culture that celebrates every employee’s unique voice. Our mission is to empower millions of consumers, businesses, and partners worldwide by turning raw data into actionable insights that shape the future of commerce.

Why This Role Matters

As a Senior Data Engineer – Voice of Customer Analytics, you will be at the heart of arenaflex’s Customer Listening Team, a high‑impact group that processes over five million surveys each year across more than twenty countries and ten languages. Your work will directly influence how arenaflex listens, learns, and responds to the “voice of the customer” (VoC), ensuring that every interaction is grounded in real‑time, data‑backed intelligence.

Key Responsibilities

• Collaborate with cross‑functional utility teams to gather, refine, and translate business requirements into robust data solutions.
• Design, develop, and maintain scalable data pipelines that ingest, cleanse, and store VoC data from the cornerstone survey platform.
• Build and evolve data models that support advanced statistical analysis, predictive analytics, and real‑time dashboards.
• Leverage big‑data technologies (Hadoop, HDFS, MapReduce, Hive, Spark, Python, PySpark) to enable high‑performance batch and streaming analytics.
• Implement rigorous testing frameworks to guarantee data quality, accuracy, and compliance with arenaflex’s data governance standards.
• Partner with product owners, data scientists, and agile delivery teams to prioritize feature development and ensure timely delivery of analytics solutions.
• Automate repetitive data‑engineering tasks using shell scripting, Airflow, or similar orchestration tools to improve efficiency and reduce manual effort.
• Provide mentorship and technical guidance to junior engineers, fostering a culture of continuous learning and knowledge sharing.
• Monitor system performance, troubleshoot production issues, and proactively recommend enhancements to optimize reliability and scalability.
• Contribute to the evolution of arenaflex’s VoC strategy by translating complex data insights into clear, actionable recommendations for business stakeholders.

Essential Qualifications

• Minimum 3+ years of hands‑on experience with Hadoop ecosystem tools (Hive, Spark, MapReduce) and Python/PySpark for data processing.
• Proven expertise in designing and implementing data models for large‑scale analytics platforms.
• Strong understanding of relational and NoSQL databases, data warehousing concepts, and ETL best practices.
• Demonstrated ability to work in an Agile environment, delivering incremental value in two‑week sprints.
• Excellent problem‑solving skills, with a track record of diagnosing and resolving complex data pipeline issues.
• Effective communication skills—able to articulate technical concepts to non‑technical audiences and collaborate with product, business, and technology partners.
• Fluency in English; Spanish proficiency is a plus given the Dominican Republic location.

Preferred Qualifications & Nice‑to‑Have Skills

• Experience with cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes).
• Familiarity with survey platforms and VoC tools, especially those previously branded under arenaflex.
• Knowledge of statistical analysis tools (R, SAS) and machine‑learning frameworks (TensorFlow, Scikit‑learn).
• Certification in data engineering or big‑data technologies (e.g., Cloudera, Hortonworks).
• Previous work in a financial services or fintech environment.

Core Skills & Competencies

• Technical Mastery: Hadoop, Spark, Hive, Python, PySpark, Shell scripting, SQL, data modeling.
• Analytical Mindset: Ability to translate raw survey data into meaningful business insights.
• Collaboration: Strong teamwork orientation, comfortable partnering with product owners, data scientists, and agile squads.
• Adaptability: Thrive in a fast‑changing environment, quickly learning new tools and processes.
• Quality Focus: Commitment to data integrity, rigorous testing, and compliance with regulatory standards.
• Leadership: Mentor junior engineers, champion best practices, and drive continuous improvement.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. In this role, you will have access to:

• Structured learning paths covering advanced big‑data architectures, cloud certifications, and data‑science fundamentals.
• Mentorship programs pairing you with senior technologists and business leaders across the global arenaflex network.
• Opportunities to work on high‑visibility projects that influence product strategy for millions of customers worldwide.
• Internal mobility options, allowing you to transition into data‑science, product management, or leadership roles as your career evolves.

Work Environment & Culture at arenaflex

Our culture is built on inclusion, integrity, and innovation. arenaflex fosters a supportive environment where every voice is heard and valued. Key cultural pillars include:

• Belonging: A diverse, global workforce where collaboration transcends geography.
• Well‑Being: Comprehensive health programs, mental‑health resources, and flexible work arrangements.
• Transparency: Open communication channels with leadership, regular town‑halls, and clear performance feedback.
• Community Impact: Volunteer initiatives and social‑responsibility projects that give back to local communities.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $35 per hour, commensurate with experience and market benchmarks.
• Performance Bonuses: Quarterly incentive programs tied to individual and team outcomes.
• Retirement Savings: Employer‑matched 401(k) or equivalent retirement plans.
• Health & Wellness: Medical, dental, vision coverage; access to on‑site health clinics (where available) and virtual care services.
• Flexible Work Model: Remote‑first arrangement with optional hybrid or onsite days based on project needs.
• Parental Leave: Generous paid parental leave policies, supporting new parents in their transition.
• Employee Assistance Programs: Confidential counseling, mental‑health apps, and wellness resources.
• Learning Stipends: Annual budget for courses, conferences, and certifications.
• Recognition Programs: Awards and peer‑recognition platforms celebrating outstanding contributions.

How to Apply

If you are passionate about turning massive data sets into strategic insights and want to be part of a forward‑thinking, inclusive organization, we want to hear from you. Join arenaflex’s dynamic team and help shape the future of customer experience worldwide.

Apply Now