[Remote] Customer Support Freelancer

Note: The job is a remote job and is open to candidates in USA. FireGroup Technology is a company that builds world-class SaaS products impacting e-commerce globally. They are seeking a Customer Support Freelancer to handle customer inquiries, troubleshoot issues, and gather feedback to enhance their services.

Responsibilities

• Handle and resolve customer inquiries via email, live chat. Facebook, or other online channels, remote meeting
• Obtain and evaluate all relevant information, test and troubleshoot issues to determine a solution (training or technical fix)
• Contact customers to receive positive feedback and convert into online reviews and testimonials
• Direct requests and unresolved issues to the designated resource (mentor/Technical Support/Testers) and follow-up until issues have been resolved completely or a workaround is provided

Skills

• Student at 1st-3rd year from any college/university
• An enthusiastic, energetic, detail oriented and proactive person who works well in a fast-paced, dynamic team environment
• Eager to learn about technology products
• Interpersonal, listening skills
• Strong English written/verbal communication skills
• Data collection and ordering
• Stress tolerance
• Able to work remotely and rotation per shift (4 hours each), with at least 5 shifts/week during day/night time, weekends and holidays

Benefits

• Have opportunity to work with overseas clients, mostly US, Canada and European countries.
• Join the dynamic, young and friendly projects team who will happily assist you.
• Attend products/troubleshooting training before working with clients directly.
• Practice and improve soft skill, communication skill, and a chance to be full-time FireGroup employee in the future.
• Performance-based review salary every year.

Company Overview