[Remote] Cloud Device Management Engineer

Note: The job is a remote job and is open to candidates in USA. Availity is a healthcare technology company delivering revenue cycle solutions for healthcare professionals. The Cloud Device Management Engineer will design, implement, and support secure endpoint management solutions primarily for macOS and iOS/iPadOS devices, driving innovation and automation in end-user environments.

Responsibilities

• Design and maintain Apple and Android device management architecture across Intune (MDM & App Protection/MAM) and administer Jamf Pro, ensuring alignment with security, compliance, and user experience goals
• Define enrollment strategies (ADE/DEP or AMAPI), ownership models (corporate vs BYOD), and policy baselines for macOS/iOS/iPadOS/Android
• Operationalize Zero Touch provisioning via Automated Device Enrollment (ADE); integrate with Azure AD/Entra ID, endpoint protection and inventory systems
• Build and manage configuration profiles, compliance policies, conditional access, device restrictions, Wi Fi/VPN, certificates (SCEP/PKCS), and app protection policies for iOS/iPadOS/Androids
• Partner with IT Support teams, Security, Networking, and end users to ensure optimal device performance. Identifies opportunities for continuous improvement
• Document processes, configurations, and troubleshooting steps in knowledge bases. Translate business requirements into efficient and effective technical solutions
• Project delivery – Ensures that project plans are developed for initiatives, updates are communicated, and milestones are met. Ensure delivery of expected business benefits on time and within budget
• Teamwork – Serve as a resource and mentor in assigned daily support/operations and deployments and ensure solutions meet business requirements, scalability, and established metrics (SLAs). Consults and advises leadership, project teams, support teams and end users on how to optimize corporate systems and platforms
• Build and sustain vendor relationships, negotiate contracts, and manage software licensing as assigned
• Responsible and accountable for proactive communication and notifications regarding issues and meeting internal customer needs. Communicates plans, project process/status and critical issues to management and team
• Observability and Metrics - build and maintain dashboard metrics on environment health and productivity for both IT and business consumption
• Participate in On-Call rotation and assist in incident troubleshooting for prompt mitigation of issues
• This role is primarily remote; however, occasional travel to our Jacksonville, FL office may be required to support team collaboration or business needs
• Understands and complies with ethical, legal and regulatory requirements applicable to our business

Skills

• Bachelor's degree in Information Technology or equivalent work experience and 3+ years experience in IT Infrastructure and End User Support
• Solid knowledge and understanding of cloud-based systems (Jamf, Intune, M365), security requirements, infrastructure, systems administration, application systems, networking and computing devices. Must be proficient in the use of Microsoft applications (Word, Excel, PowerPoint, Teams, OneNote, SharePoint, OneDrive, and Outlook)
• Strong hands-on experience and proficiency with Jamf Pro, Apple Business Manager, and understanding of macOS and iOS operating systems, hardware and tools
• Experience with scripting languages for automation and troubleshooting
• Familiarity with identity and access management (IAM), SSO, networking, and security in cloud contexts
• Excellent problem solving and analytical skills
• Strong documentation and governance mindset
• Ability to work independently and collaboratively in a team environment under minimal supervision. Thrives in a fast-paced environment with exceptional planning, organizational, analytical, problem-solving, and decision-making skills
• Expertise in the ability to produce detailed reports on key metrics and KPI
• Demonstrated excellent customer service, interpersonal and leadership skills in communication, both written and verbal at all levels of an organization. Established record as an effective collaborator
• Detail oriented with a focus on continuous improvement
• Preferred certifications: Jamf 200 or 300 certification, Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACiT), MD-102 Microsoft 365 Endpoint Administrator
• Experience with enterprise networking, VPN, and security tools
• Experience with ITIL practices and ticketing systems (ServiceNow) and managing in an Agile environment utilizing Jira for work organization and completion

Benefits

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

Company Overview