[Remote] Senior Account Manager

Note: The job is a remote job and is open to candidates in USA. Coveo is a company focused on AI transformation within strategic enterprises, and they are seeking a Senior Enterprise Account Manager to grow and manage high-value strategic accounts. The role involves building executive-level relationships, executing strategic account plans, and collaborating cross-functionally to maximize customer value.

Responsibilities

• Own and grow a portfolio of enterprise strategic accounts, acting as the primary point of contact and trusted advisor throughout the engagement
• Build and expand executive-level relationships (C-suite, CIO, senior IT and digital leaders), positioning Coveo as a long-term strategic partner
• Develop and execute strategic account plans aligned with customer business objectives to drive expansion, retention, and incremental revenue
• Lead complex global negotiations and navigate procurement processes to close high-value expansion opportunities
• Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals, and Support to align strategy and maximize customer value
• Consistently meet or exceed quarterly revenue targets while maintaining high customer satisfaction and long-term retention

Skills

• 10+ years of experience exceeding quota in enterprise software or Software-as-a-Service (SaaS), with a strong focus on expanding existing accounts
• Proven experience selling innovative technologies such as artificial intelligence (AI), big data, or cloud solutions to global enterprises
• Strong executive presence and experience engaging C-suite and senior technology leaders
• Demonstrated ability to build and manage a strategic pipeline within named enterprise accounts
• Experience managing highly complex, global strategic accounts
• Strong business acumen with the ability to align technical solutions to measurable business outcomes
• Ability to influence cross-functional stakeholders internally and externally
• Thrives in high-growth, fast-paced environments with a collaborative mindset

Company Overview