[Remote] Customer Support/Success Manager - Digital Events

Note: The job is a remote job and is open to candidates in USA. Morressier is a fast-growing technology company focused on advancing civilization through knowledge and collaboration. They are seeking a Customer Support/Success Manager to lead projects, ensure client satisfaction, and onboard new clients in a digital events environment.

Responsibilities

• Lead projects & events ensuring we deliver an awesome client experience and mentoring more junior members in the team
• Serve as the primary point of contact for dedicated clients, interfacing with the broader Morressier team to meet needs, solve challenges, and ensure overall customer success
• Onboard new clients via video training calls
• Present, define and execute on project scope according to partnership agreements
• Get product feedback and represent clients needs and future roadmap
• Present new product developments to clients and ensure consistent communication
• Manage post-project client debriefs
• Deliver outstanding customer service using the shared Intercom help desk and the online knowledge base

Skills

• Relevant experience in Event Management, or Customer Support/Success in a Digital Events Environment
• Proven track record of high satisfaction rates (clients and users)
• Excellent Excel/database skills, comfortable with manipulating .csv files and managing data imports
• Focus on KPIs that drive company success and strategic and financial targets
• Excellent communication skills, comfort on phone and video, ability to put clients at ease
• Strong organizational and planning skills with meticulous attention to detail
• Fluent English (spoken and written)
• Willing to accommodate US business hours
• Willingness to work on weekends (extra days will be compensated)
• Understanding and appreciation for the academic research process, interest in scientific advancement and/or scholarly communications would be advantageous

Benefits

• Competitive salary
• Flexibility for remote work from home or anywhere else
• A high-performing dynamic team from around the world
• Ability to take ownership, opportunities for growth
• Help mold the future of science and scholarly communications!

Company Overview