[Remote] Senior Program Manager – Workforce Solutions & MSP Operations

Note: The job is a remote job and is open to candidates in USA. K3-Innovations, Inc. is a company specializing in workforce solutions and managed service provider operations. They are seeking a Senior Program Manager to lead client services operations, drive program performance, and serve as a trusted advisor to enterprise clients managing complex contingent workforce programs.

Responsibilities

• Establish and maintain trusted relationships with client sponsors, hiring managers, procurement leaders, and key stakeholders
• Serve as the primary escalation point for client and supplier issues
• Conduct regular business reviews, governance meetings, and performance discussions
• Provide consultative workforce solutions guidance aligned with client business objectives
• Develop and execute strategic account plans that support growth, retention, and operational excellence
• Lead and manage all aspects of contingent workforce and MSP program operations
• Ensure achievement of all contracted service levels (SLAs), KPIs, and performance metrics
• Oversee requisition management processes utilizing Vendor Management Systems (VMS)
• Identify and implement process improvements that enhance efficiency, compliance, and client satisfaction
• Manage supplier engagement strategies, performance reviews, and optimization initiatives
• Maintain full accountability for program profitability and P&L performance
• Monitor workforce spend, headcount trends, supplier performance, and program metrics
• Lead budget planning and financial reviews
• Develop cost-saving initiatives and workforce optimization strategies
• Directly manage Program Managers, Client Services Professionals, Coordinators, and support staff
• Recruit, hire, train, mentor, and develop high-performing teams
• Conduct performance evaluations, career development planning, and coaching initiatives
• Translate organizational strategy into actionable goals and performance expectations
• Ensure compliance with labor and employment laws, client policies, and workforce regulations
• Maintain program documentation, SOPs, governance materials, and audit readiness
• Oversee supplier compliance, system audits, and workforce governance initiatives

Skills

• Bachelor's Degree or equivalent combination of education, training, and relevant experience
• Minimum 7 years of leadership experience within: Workforce Solutions, Managed Service Provider (MSP) Programs, Contingent Workforce Management, Staffing Operations, Human Capital Solutions
• Proven experience managing operational and financial performance, including P&L accountability
• Experience leading onsite, remote, or enterprise workforce programs
• Strong consultative client-facing experience with senior-level stakeholders
• Minimum 5 years of experience utilizing Vendor Management Systems (VMS)
• Strong proficiency with: Microsoft Excel, Word, PowerPoint, Outlook, Project, Visio
• Experience with leading VMS platforms and workforce management technologies
• Ability to quickly learn proprietary systems and reporting tools
• CCWP (Certified Contingent Workforce Professional) Certification
• Experience supporting enterprise-level contingent workforce programs
• Experience leading supplier management and workforce optimization initiatives
• Knowledge of workforce analytics, reporting, and dashboard development

Company Overview