[Remote] Platform Engineer

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experience. They are seeking a Platform Engineer to join their Cloud Operations team, responsible for shaping the infrastructure and tooling that powers their cloud contact center, focusing on reliability and developer productivity.

Responsibilities

• Design, build, and maintain public and private cloud infrastructure with a focus on reliability, scalability, and developer productivity
• Build and maintain internal developer environment tooling, primarily in Go and Python, to accelerate engineering workflows and reduce friction across the SDLC
• Drive automation initiatives that improve availability, reduce toil, and increase operational efficiency across Five9’s cloud platform
• Collaborate with Engineering teams to deliver high-quality software in a fast-paced environment, contributing technical depth to architecture and implementation decisions
• Monitor production and development environments, proactively identifying and resolving issues before they impact customers
• Contribute to incident response, SRE practices, and continuous improvement efforts to lower MTTD and MTTR
• Help define and evolve the platform engineering roadmap as Five9 scales its infrastructure for the next phase of growth

Skills

• 4+ years of Software Development Life Cycle experience, preferably in Agile/Scrum environments
• 3+ years of public cloud experience (GCP or AWS)
• 3+ years of systems and networking experience
• Strong proficiency with Kubernetes, Helm, GKE, and Docker; experience with ArgoCD and GitOps workflows is essential
• Experience designing and operating large-scale distributed systems
• Proficiency in Python and/or other scripting languages; experience with Go (Golang) is a strong plus
• Infrastructure as Code experience with Terraform
• Experience with CI/CD tooling including GitLab, Jenkins, Spinnaker, or similar
• Familiarity with config management tools such as Ansible, Puppet, or Chef
• Experience with Incident Management processes and SRE best practices
• Demonstrated ability to independently scope, prioritize, and execute complex infrastructure projects with minimal oversight
• Strong verbal and written communication skills
• BS in Computer Science or equivalent experience
• Experience with SIP telephony (Freeswitch, Asterisk, Kamailio, WebRTC) is a plus

Benefits

• Annual performance bonus
• Stock
• Other applicable incentive compensation plans
• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave

Company Overview

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