[Remote] Customer Success Specialist

Note: The job is a remote job and is open to candidates in USA. ExecutiveID & Search is a growing GovTech provider dedicated to building innovative platforms that power local economic development. The Customer Success Specialist role focuses on supporting a growing network of cities, counties, and economic development organizations by guiding them through onboarding and ensuring long-term partner success.

Responsibilities

• Guide cities, counties, and EDOs through onboarding and help them hit the ground running
• Be a responsive, knowledgeable point of contact for customer questions and day-to-day support
• Build and maintain knowledge base articles, guides, and self-serve resources
• Plan and facilitate webinars that educate and empower our government and community users
• Partner with internal teams to surface customer feedback and improve the overall experience
• Help ensure the communities we serve are set up for sustained, long-term success

Skills

• Public sector - Experience working in or alongside cities, counties, EDOs, or similar government and community development organizations
• Customer success - 2+ years in Customer Success, Account Management, or a client-facing support role, ideally serving public-sector or mission-driven customers
• Comfortable building strong relationships with government staff and community stakeholders
• Organized, responsive, and proactive, you solve problems before they escalate
• Able to consult customers on best practices and applications of our software
• Genuinely excited about supporting local governments and economic growth
• A strong communicator who thrives in both 1:1 support and group settings, like webinars
• Self-directed and reliable working remotely across distributed teams and time zones
• Experience with CRM tools, data platforms, or SaaS products
• Familiarity with how cities, counties, or EDOs operate

Company Overview