[Remote] Director of Customer Success

Note: The job is a remote job and is open to candidates in USA. Navina is a fast-growing digital health SaaS company aiming to transform physician interactions with patient data. They are seeking a Director of Customer Success to manage a team and drive strategic outcomes, ensuring successful implementation and client advocacy.

Responsibilities

• Build and maintain relationships with clinicians up to C-level executives and decision-makers after signing an agreement
• Work closely with our clients, and different external and internal stakeholders to drive successful implementation and to demonstrate the product value
• Be the voice of the clients and the internal focal point to advocate client needs
• Own client communications and account operation: Set up, facilitate, and lead F2F and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunities
• Track, monitor, and manage accounts with specific KPIs clients on the CRM system, in addition to clients KPIs (Usage, engagement, upsell and retention, and client health)
• Take part in product cycles, roadmap planning, and execution

Skills

• 5+ years of successful experience in managing mid to large-sized health system accounts for Digital health companies (at least two different companies) with users, C-level executives, and/or decision-makers OR 5+ years successful management experience in mid to large-sized health systems participating in value-based care arrangements
• 3+ years of experience in managerial positions
• Must have experience with EPIC EMR
• Project management expertise, including navigation of complex, multi-stakeholder and multi-team execution within health system organizations
• Experience in managing customers' renewal process, with a high retention rate track record
• Experience deploying population health solutions in health systems, including change management, stakeholder management, and high acuity on navigating highly political and challenging organizational hierarchies
• Expert relationship management and expectation setting skills
• Ability to work independently as well as part of a team in a fast-paced environment
• Strong communication and storytelling skills
• The position requires up to 50% travel based on business needs
• Experience in sales - advantage
• Experience in both health system and digital health companies- advantage

Benefits

• Full-time employment
• Remote workplace

Company Overview