[Remote] Cloud Service Desk Engineer

Note: The job is a remote job and is open to candidates in USA. DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Cloud Service Desk Engineer to provide engineering-level support for cloud-connected endpoint and identity services at a federal agency client, handling complex and escalated engineering tickets related to cloud identity and remote access.

Responsibilities

• Engineer and maintain conditional access policies and device compliance requirements in Microsoft Entra ID and Intune, ensuring cloud-connected endpoints meet security posture requirements before granting network access
• Support Microsoft Intune enrollment workflows for cloud-managed devices, including configuration profile deployment and compliance enforcement
• Implement and maintain passwordless authentication and hardware-backed credentials for privileged and sensitive accounts across cloud-connected environments
• Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can securely access the virtual desktop environment
• Maintain device enrollment and identity association workflows, ensuring accurate asset inventory and user-to-device linkage across cloud and hybrid environments
• Configure and maintain logging and telemetry for cloud identity and access events; ensure audit trails are forwarded to enterprise SIEM platforms
• Resolve complex and escalated engineering tickets related to cloud services, identity, and access; produce runbooks and documentation for recurring issue patterns

Skills

• Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred
• 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
• 6+ years performing engineering (not help desk) functions in enterprise environments
• Hands-on experience with Microsoft Entra ID and Intune for cloud identity and device compliance management
• Experience engineering conditional access policies, role-based access, and identity-aware network access controls
• Experience supporting VDI environments and remote access connectivity for Windows and macOS users
• Experience implementing passwordless authentication and hardware-backed credentials in an enterprise environment
• Experience working under formal change control, audit, and security governance processes
• Microsoft certifications in identity, endpoint management, or cloud administration
• Experience with Microsoft Sentinel for cloud identity and access telemetry
• Familiarity with hybrid identity environments integrating on-premises Active Directory with Entra ID
• Must possess or be eligible to obtain and complete a government security screening and/or a Secret security clearance
• Active Top Secret (TS) clearance required
• Must be a U.S. Citizen

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

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