[Remote] Remote Customer Service - Licensed Agent Job Details | Munich Re Careers

Note: The job is a remote job and is open to candidates in USA. American Modern Insurance Group, Inc., a Munich Re company, is a recognized specialty insurance leader providing products for residential property and the recreational market. The Licensed Agent role focuses on quoting, servicing, and issuing policies while generating premium through effective customer service and sales interactions.

Responsibilities

• Handle incoming service and sales contacts for all lines of business via omni-channel contacts within Customer Service for policyholders, agents, lenders, and strategic accounts
• Handle sales and service contacts at the highest level of quality and efficiency while acting as the licensed producer agent for strategic account partner policyholders by explaining policy coverages and conditions while following departmental and compliance guidelines
• Quote new business based on AMIG and strategic account underwriting guidelines, overcome sales objections, and bind new business policies to generate premium
• Follow up on signed and dated applications and necessary forms required
• Track new quote opportunities and request project time for post-quote follow up
• Focus on specialized assignments or tasks when applicable
• Involvement in department initiatives and process improvement
• Act as an expert-agent, handling all roles and responsibilities of all contact types, including meeting all KPI expectations and delivering a personalized customer experience
• Completes expected continuing education requirements in order to maintain a compliant agent producer license in partnership with AMIG

Skills

• High school diploma / GED
• Currently holds an active P&C license in their residential state
• Ability to be licensed in 48+ states within 6 months
• Well-versed with all computer applications for any functions needed, including but not limited to, servicing and quoting all products
• Proficient in utilizing knowledge-management tools and resources
• Understanding of products and systems used for servicing contacts
• Strong communication/presentation skills and business writing
• Exceptional problem-solving and analytical skills to determine optimal next steps for our customers
• Flexible and versatile in managing multi-channel contacts via different incoming lines through various platforms
• Installation and usage of required equipment, including hardwiring into a router via ethernet cord
• Can meet expected internet speeds based on department requirements
• Bachelor's Degree or Actively Pursuing

Benefits

• Two options for your health insurance plan (PPO or High Deductible)
• Prescription drug coverage (included in your health insurance plan)
• Vision and dental insurance plans
• Short and Long Term Disability coverage
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)
• A robust 401k plan with up to a 5% employer match
• A retirement savings plan that is 100% company funded
• Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
• Eligibility to receive a yearly bonus as a Munich Re employee
• A variety of health and wellness programs provided at no cost
• A hybrid environment that gives you a choice in where and how you get work done
• A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
• An on-site complimentary workout facility as well as walking trails on campus grounds
• On-site wellness center complete with nurse practitioner
• Financial assistance for adoptions and infertility treatment
• Paid time off for eligible family care needs
• Tuition assistance and educational achievement bonuses
• Free parking
• A corporate matching gifts program that further enhances your charitable donation
• Paid time off to volunteer in your community

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